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Improve Macro to get a lookup value of the entity form

In the agent script, we can use macros. In a macro, we would like to get value from the form. We are using ${anchor.fieldName}. But we are not able to retrieve value from a lookup field. How can we do that ? Related to that point, how can we set a value in a lookup field of the form by using a pr...

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Category: Customer Service Workspace (17)

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Completed
Ideas Administrator

The support for passing lookup values using slugs in Macros has been introduced as part of the 2021 Releave Wave 2. We will be updating our documentation with more examples.