If you configure the new UX to have a timeline to use 2 columns width, then all the new property is ruined by a grey wall of no data. When using one column this is not an issue, but when you use two... it is. In my case I have made this adjustment within the Customer Service Hub on the form CASE.
Comments
I believe the October update addresses this as you can now close the grey filter. What would be nice is have the ability to set the filter to not display by default. Currently you can only turn it off which means users can not then use it if they wish.
Category: Customer Service Workspace
Administrator on 5/15/2023 5:57:31 AM
Thank you for your feedback.
We released this feature as part of the functionality in 2020 October Wave release.
Please refer to the following link for more information: https://docs.microsoft.com/en-us/dynamics365/customer-service/customer-service-hub-user-guide-timeline-admin#expand-filter-pane
Sincerely,
PM,
Microsoft.