10

CreatedOn, CreatedBy, ModifiedOn, ModifiedBy fields make them availiable from

The following tables does not expose the fields

Fields :

  1. CreatedOn
  2. CreatedBy
  3. ModifiedOn
  4. ModifiedBy 


Tables :

  1. attribute
  2. attributeimageconfig    
  3. canvasapp          
  4. entity           ...

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    Category: Customer Service Workspace (63)

    STATUS DETAILS
    New
7

Instant Browser Closure Detection for Seamless Operations

As an Omnichannel Agent, the current system takes up to 3 minutes to update my presence from Available or Busy to Offline after my browser gets closed, frozen, or loses connection. During this time, the system continues to try to assign interactions to me,...

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Category: Customer Service Workspace (63)

STATUS DETAILS
New
2

Microsoft Entra ID table missing 'Department' field

Microsoft Entra ID table is missing a most common filed in the Datatverse named as 'Department'. As this is the most common field in AD, this must be a part of Entra ID table in Microsoft Dataverse

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Category: Customer Service Workspace (63)

STATUS DETAILS
New
1

Force Closure Omnichannel Chats

While working with Omnichannel Ongoing Conversation, we case across a scenario where the chats are still in open state or route to the incorrect agent by the bot, therefore we intentionally want a feature that could help us to force close the ongoing chats via programmatically or by any means ...

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Category: Customer Service Workspace (63)

STATUS DETAILS
New
1

bug fix - workflow crashes when receives a null entity reference output field from an action

there is an issue when we want to extend dynamics 365 with a workflow that call an action, and the action has an entity reference output field.

in cases where the output entity reference field is null, the calling workflow crashed.


this is a known issue.


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Category: Customer Service Workspace (63)

STATUS DETAILS
New