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Implement configuration for Session Tab Reload behavior

Currently when working with Customer Service/Omnichannel Session Tabs the behavior is that the tab content will reload every time the tab is selected/had focus. This is documented as by design: "Why do tabs reload when an agent switches session tabs or switches from session tab to widget?" This...

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Category: Customer Service Workspace (17)

STATUS DETAILS
New
1

Un-interrupted Activity Tracking

Please update activity tracking so that is does not stop when I go to another browser window. Right now the time tracker only works when I'm in Dynamics, but often, I need to go outside of dynamics (into excel or building a presentation) while I'm working on customer deliverables. It's really ...

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Category: Customer Service Workspace (17)

STATUS DETAILS
New
1

Switching between the multi-session tabs should call OnLoad JavaScript event

While working in a Multi Session App, if you are using a custom JavaScript code applied at the Form OnLoad event will only trigger the first time you open it but when switching between the multi-session tabs changes will be lost.


Some new call should be implemented or a workar...

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Category: Customer Service Workspace (17)

STATUS DETAILS
New