User Default Dashboard Showing on Application Tab Template of type Dashboard
As on any other Dynamics 365 App, when we do not have any dashboardid configured on the Application Tab Template, the user default dashboard should be the default shown (be the default dashboard a user or system).
Agent presence localized labels
The Agent status presence - in customer service workspace currently only has labels for the default localization of the system.
When the system has additional languagues, the presence status records do not have a localized label for the user language.
Please a...
Duplication Detection Pop-up needs enhancements
This is specific to Contact records. When a duplication is detected and you click save a pop-up window pops up that allows for merging of the records. The problem is this screen is not user friendly. You have no ability to resize the pop-up and expanding columns is quite gruesome because it do...
Setting to keep agent presence despite inactivity within system
The agent presence is currently set to "Offline" after some time of inactivity. The idea would be to have a setting to not automatically set the presence to "Offline" but to keep the agent presence which was set by the agent -> this will enable reporting on activities outside of Customer Servi...
Translations for out of the box Presence statuses'
Can not translate out of the box presence statuses. When switching from English to any other language, the presences are not translated. The agent still sees the English version of the 'standard' statuses, even when the environment has been set to any other language.
In addition, hiding ...
Monitor Voice Call Conversations Without Notifying Customer Service Representative
Currently when using the 'Monitor' feature on a Conversation, the customer service representative on the call is notified that their call is being monitored. Managers are requesting the ability to not alert the customer service rep on the call; and stealth monitor the conversation.