Option to select Monday - Friday of a week as the default time frame in D365 dashboards
Today the D365 customer service dashboard shows 'ThisWeek' time frame which shows data for all the 7days of this week. There is a need to show the data based on working days (Monday to Friday) as the default filter. This makes it necessary to set custom time frame every time user opens the das...
Ability to Show/Hide Sections (Tabs) Based on Business Rules
PLEASE NOTE: This suggestion is for Dynamics CRM Online and Dynamics CRM 2016 or greater. There is no option in the below "Product Version" drop-down list.
There are many occasions where multiple fields need to be hidden and/or shown based on Business Rules. This can lead to a very lo...
"Recent" option in left navigation pane doesn't seem to update in the Customer Service Workspace app.
Issue: Originally "Recent" and "Pinned" in the Omnichannel app were not supported and we were not sure if Microsoft wasn't planning to introduce the feature on their end. We found recently that these ...
Issue in Wave 2 release - 2024
Issue: PowerApps grid control auto enabling on the case entity due to wave release 2 enabling is resulting in fields ( such as status reason, channel, etc) getting highlighted by different colours which is causing issue in visibility and not pleasant as per UI perspective.
ASK...
Enable adding extra tabs to Workspace Home session
The standard tab that is opened from the Home session of the workspace is the Dashboard.
A dashboard can be configured with multiple views that users need for their day to day work. The space to view the lists/Views in a dashboard is limited.
It would be far ...
AI suggestion support for Portuguese and external sources
As per our customer demand we want to deploy Portuguese as supported language in Microsoft Customer service AI suggestion, and also enable AI suggestion to use external sources which will help agent on case solving and identify the problem.
AI suggestion support for Portuguese
Please deploy Portuguese as a supported language to use for customer service