32

User Default Dashboard Showing on Application Tab Template of type Dashboard

As on any other Dynamics 365 App, when we do not have any dashboardid configured on the Application Tab Template, the user default dashboard should be the default shown (be the default dashboard a user or system).



Read more...

0 Comments

Read more... 0 Comments

Category: Customer Service Workspace (137)

STATUS DETAILS
New
23

Agent presence localized labels

The Agent status presence - in customer service workspace currently only has labels for the default localization of the system.


When the system has additional languagues, the presence status records do not have a localized label for the user language.


Please a...

Read more...

0 Comments

Read more... 0 Comments

Category: Customer Service Workspace (137)

STATUS DETAILS
New
9

Duplication Detection Pop-up needs enhancements

This is specific to Contact records. When a duplication is detected and you click save a pop-up window pops up that allows for merging of the records. The problem is this screen is not user friendly. You have no ability to resize the pop-up and expanding columns is quite gruesome because it do...

Read more...

1 Comments

Read more... 1 Comments

Category: Customer Service Workspace (137)

STATUS DETAILS
New
7

Setting to keep agent presence despite inactivity within system

The agent presence is currently set to "Offline" after some time of inactivity. The idea would be to have a setting to not automatically set the presence to "Offline" but to keep the agent presence which was set by the agent -> this will enable reporting on activities outside of Customer Servi...

Read more...

0 Comments

Read more... 0 Comments

Category: Customer Service Workspace (137)

STATUS DETAILS
New
2

Translations for out of the box Presence statuses'

Can not translate out of the box presence statuses. When switching from English to any other language, the presences are not translated. The agent still sees the English version of the 'standard' statuses, even when the environment has been set to any other language.

In addition, hiding ...

Read more...

0 Comments

Read more... 0 Comments

Category: Customer Service Workspace (137)

STATUS DETAILS
New
1

Monitor Voice Call Conversations Without Notifying Customer Service Representative

Currently when using the 'Monitor' feature on a Conversation, the customer service representative on the call is notified that their call is being monitored. Managers are requesting the ability to not alert the customer service rep on the call; and stealth monitor the conversation.

Read more...

0 Comments

Read more... 0 Comments

Category: Customer Service Workspace (137)

STATUS DETAILS
New