Force Closure Omnichannel Chats
While working with Omnichannel Ongoing Conversation, we case across a scenario where the chats are still in open state or route to the incorrect agent by the bot, therefore we intentionally want a feature that could help us to force close the ongoing chats via programmatically or by any means ...
bug fix - workflow crashes when receives a null entity reference output field from an action
there is an issue when we want to extend dynamics 365 with a workflow that call an action, and the action has an entity reference output field.
in cases where the output entity reference field is null, the calling workflow crashed.
this is a known issue.
Instant Browser Closure Detection for Seamless Operations
As an Omnichannel Agent, the current system takes up to 3 minutes to update my presence from Available or Busy to Offline after my browser gets closed, frozen, or loses connection. During this time, the system continues to try to assign interactions to me,...
Global Search - Expand Filter Options
Global Search Filter only allows filtering of specific columns. We would like the ability to add and remove which columns we can filter similiar to Advance Find and Filter functionality on main grid view
Global Search Filter - Ability to control if filter side pane is open or closed by default
Global Search 'Filter' side pane is closed/minimize by default. As a result, some users are not aware there is an option to filter global search result.
Microsoft Entra ID table missing 'Department' field
Microsoft Entra ID table is missing a most common filed in the Datatverse named as 'Department'. As this is the most common field in AD, this must be a part of Entra ID table in Microsoft Dataverse
Disable some default shortcut functions in Customer Service, such as making text automatically bold with the content *text*.
In customer service scenarios, agents often need to input product or spare part numbers to visiting users, and they use the *text* format. Directly making it bold results...
Allow DCCP (Omnichannel) to work when OOB security roles assigned via entra/owner team
Currently if you assign the OOB omnichannel security roles via entra/owner teams you can open customer service workspace however none of the functionality works and you cannot accept calls etc.
It would be great if we could get this working as we have to currently manually ass...
CreatedOn, CreatedBy, ModifiedOn, ModifiedBy fields make them availiable from
The following tables does not expose the fields
Fields :
- CreatedOn
- CreatedBy
- ModifiedOn
- ModifiedBy
Tables :
- attribute
- attributeimageconfig
- canvasapp
- entity ...
STATUS DETAILSNew
Side Navigation Panel/Site Map
Hello! Working with a representative that had a great idea I suggest an idea here for team to review. We are currently working on releasing and enchaining a Customer Workspace App. In our initial findings, and due to some customer feedback, we think it'd be ideal to have at least have the opti...