Tab Change Event - App profile manager JavaScript API Reference
Similar to client-side events like Session Switch and Session Close, it would be helpful if Microsoft could provide Tab Switch events
'New Look' Case Form Not Optimised for 1080p Display Scaling
We've received feedback from agents who find the "new look" challenging on devices with a 1080p native display, such as laptops. The primary concern is that the information bar occupies a significant portion of the screen and does not automatically hide when scrolling down the case form, resul...
Showing the conversation chat history in Seconds also
I hope this message finds you well.
I am writing to request support regarding a recent change in the Omnichannel conversation chat history feature. Previously, we had the option to view chat timings in the format HR:MM:SS (Hours:Minutes:Seconds). However, due to recent updates in the MS ...
AI suggestion support for Portuguese and external sources
As per our customer demand we want to deploy Portuguese as supported language in Microsoft Customer service AI suggestion, and also enable AI suggestion to use external sources which will help agent on case solving and identify the problem.
AI suggestion support for Portuguese
Please deploy Portuguese as a supported language to use for customer service
"Recent" option in left navigation pane doesn't seem to update in the Customer Service Workspace app.
Issue: Originally "Recent" and "Pinned" in the Omnichannel app were not supported and we were not sure if Microsoft wasn't planning to introduce the feature on their end. We found recently that these ...
Option to Select Monday - Friday of a Week as the default time frame in D365 dashboard
Option to Select Monday - Friday of a Week as the default time frame in D365 dashboard
Issue in Wave 2 release - 2024
Issue: PowerApps grid control auto enabling on the case entity due to wave release 2 enabling is resulting in fields ( such as status reason, channel, etc) getting highlighted by different colours which is causing issue in visibility and not pleasant as per UI perspective.
ASK...
Option to select Monday - Friday of a week as the default time frame in D365 dashboards
Today the D365 customer service dashboard shows 'ThisWeek' time frame which shows data for all the 7days of this week. There is a need to show the data based on working days (Monday to Friday) as the default filter. This makes it necessary to set custom time frame every time user opens the das...
Option to remove unnecessary fields from edit filter dropdown for a view
Today, the edit filter dropdown for a view shows all the fields from the primary entity and all related entity. This makes the edit dropdown filter crowded as user needs to search for fields when primary entity contains many fields. There must be some way to remove unnecessary fields to appear...