Sharing views with multiple users at once
When a user needs to share a view with multiple users, he needs to set the permissions individually for each of them. It would be helpful if you can set the permission for all users at once, what was possible with "old" UI.
用非托管解决方案发布标准实体的托管窗体后，在目标环境中的窗体上出现重复的组件
用非托管解决方案迁移标准的约会实体的托管主窗体后，在目标环境中的主窗体上出现重复的组件
具体的操作步骤如下：
1.在开发环境中，在约会实体的信息主窗体（托管）上，将客户开始时间（自定义字段）、客户结束时间（自定义字段）等字段，从当前节拖拽到另一个节中，保存并发布
2.从开发环境中通过非托管解决方案导出约会实体的信息主窗体，并导入到测试环境中
3.在测试环境中的约会实体的信息主窗体上出现了2个客户开始时间（自定义字段）、客户结束时间（自定义字段）等字段
通过与微软支持工程师沟通，结果是该现象是产品的设计...
Communication panel
When minimised, can the Communication panel be a different colour or docked to side (slide out). It’s hard for new agents to find who are not used to the system.
Also, the voice toolbar is also minimised when communication panel if minimised. Ideally this should always be visi...
Workspace - Change the tab name
Possibility to change the tab name in events, like OnLoad,OnChange, etc.
Via JS is not possible and customizations using workspace configuration.
Pinning in CSW
No ability to pin cases or tabs is available in the Customer Service Workspace as it is in CSH.
Multisession mode enable for custom/copy Apps as well
Hello Team,
I would like to request to create a feature request regarding " multisession mode can enable for custom apps or copied customer service workspaces".
MS Doc: currently it is byDesign (not supported).
- The multisession mode a...
STATUS DETAILSUnder Review
Omnichannel Wrap-up Workflow
Many other CS system have a more formal workflow process for post call wrap-up including assigning a call code and other information for reporting purposes.
Would it be beneficial for us to have a more formal or structured wrap-up process post-interaction/call?
Notification to agent when user reply to a message
As the customer service teams are more dynamic and every agent works with multi platforms at the same time, Dynamics 365 Omnichannel Customer Service could have an option for the agents to be notified when the user replies on the chatbot.
There are many cases where an agent ha...
app for record call into dynamics
I am using dynamics 365 but no app in the mobile phone, I wanted to understand if there was any mobile app that could record the calls made by it on dynamics
Swarming- Enable posting swarm request in a pre-existing Teams channel
Customer support swarming is in public preview. Currently, swarm requests can be sent to 1 or more experts via Teams chat. How about extending the capability to send the request to a Teams channel. Any channel member can accept the request to join swarm. With this, an agent will be able to rea...