4
Currently this is provided in base Dynamics 365. Emails in a case journal, for example, will have an icon that visually conveys what kind of email it is: Inbound, Outbound, Draft, etc. Customer Service Hub replaces these with a single icon that looks very much like a 'draft' email icon. The hovertext does give the actual status of the email, but an icon provides at-a-glance information.
STATUS DETAILS
Completed
Administrator on 5/15/2023 5:58:13 AM
Thank you for your feedback.
We released this feature as part of the functionality in the 2020 October Wave release.
Please refer to the following link for more information: https://docs.microsoft.com/en-us/dynamics365/customer-service/customer-service-hub-user-guide-timeline-overview
Sincerely,
PM, Microsoft.