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We want to have a "Expand all" Option in the Timeline - which expands all Notes, Activities visible on the Screen.
With this Option we would also be able to use the Browser Search within the Timeline.
I think this Option was already the in previouse Versions
With this Option we would also be able to use the Browser Search within the Timeline.
I think this Option was already the in previouse Versions
STATUS DETAILS
Completed
Administrator on 5/15/2023 5:58:34 AM
Thank you for your feedback.
For our October 2020 Wave 2 release we have enabled an expand all/collapse all records option for the timeline. You can learn more about timeline functionality from https://docs.microsoft.com/en-us/dynamics365/customer-service/customer-service-hub-user-guide-timeline-overview. Specifically the information on the new expand functionality is available from https://docs.microsoft.com/en-us/dynamics365/customer-service/customer-service-hub-user-guide-timeline-overview#expand-all-records
Thanks again for the great suggestion.