With this Option we would also be able to use the Browser Search within the Timeline.
I think this Option was already the in previouse Versions
Comments
Agree with this! Currently it is not convenient to expand each note every time to see it.
Category: Customer Service Workspace
Agreed!
Category: Customer Service Workspace
Agree with this
Category: Customer Service Workspace
Agree with this
Category: Customer Service Workspace
Agree with this completely!
Category: Customer Service Workspace
Totally agree, Notes are expanded by default in previous D365 versions, it makes it easier to read the Notes without the need to expand each note.
Category: Customer Service Workspace
Administrator on 5/15/2023 5:58:34 AM
Thank you for your feedback.
For our October 2020 Wave 2 release we have enabled an expand all/collapse all records option for the timeline. You can learn more about timeline functionality from https://docs.microsoft.com/en-us/dynamics365/customer-service/customer-service-hub-user-guide-timeline-overview. Specifically the information on the new expand functionality is available from https://docs.microsoft.com/en-us/dynamics365/customer-service/customer-service-hub-user-guide-timeline-overview#expand-all-records
Thanks again for the great suggestion.