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Can the developers of the PVA make this change to the engine please?


Hi there,

Simple things make things better.

When using PVA with Dynamics 365 Customer Service, the horizontal options are most likely not to be visible when it comes to show FAQ options to the clients.

Using a bit of UX, you could easily change the PVA css and then the option...

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Category: Live Chat (117)

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Needs Votes

Change the layout on the list of options


Hi there,


The solution is very simple and won't take more than a few minutes to implement and make lots of people happy about it.


This request is about the list of options when there is a question with multi options on PVA.


When using PVA with...

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Category: Bot creation and environments ‚Äč (9)

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Needs Votes

Multiple Choice Options Stack


Change the css on PVA to show the multiple choice options stack on top of each other instead of showing on horizontal way.


This change will also work on Dynamics 365 Customer Service if applied at the source of the engine.


The only css that needs to be changed...

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Category: Live Chat (117)

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Needs Votes

Notification to agent when user reply to a message


As the customer service teams are more dynamic and every agent works with multi platforms at the same time, Dynamics 365 Omnichannel Customer Service could have an option for the agents to be notified when the user replies on the chatbot.


There are many cases where an agent ha...

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Category: Customer Service Workspace (37)

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Under Review