Restore "Created By" information to Notes in timelines


It is no longer possible to see who created a Note in a timeline in the Customer Service Hub, it simply lists it as 'undefined'. My communications with Microsoft techs have advised me that this was an intentional decision. It is possible to see the note creator outside of the CSH, which makes ...

Read more...
1 Comments

Read more...
1 Comments

Category: Customer Service Hub (54)

STATUS DETAILS
Under Review

Remove enormous "Search and select an article" image from Related Article pane in Case form.


Currently the Related Article pane will split into a narrow search column and a much larger, unused space containing a folder logo and "Search and select an article". This occurs when the pane is given sufficient width, and also when zoomed out on the page. There appears to be no purpose for this...

Read more...
0 Comments

Read more...
0 Comments

Category: Unified Interface (176)

STATUS DETAILS
Needs Votes