55

Possibility to set the default font for email per user

It would be great to be able to set default fonts and font sizes for composed emails in Dynamics for each user. Eg on their personal settings. It would also be great to be able to set the default font and font size for composed emails on the system settings.

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14 Comments

Read more... 14 Comments

Category: Email (133)

STATUS DETAILS
Under Review
Ideas Administrator

Thanks for your valuable feedback. This idea is under consideration.

Regards,

Naman Agrawal

Product Manager,

Microsoft

37

Preview of Attachment Content without downloading

• We have System and Custom Entities, Users will attach documents to these records. • We would like to see the content of the attachment as preview without downloading those documents. • We would like to see record related email attachments in one place.

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1 Comments

Read more... 1 Comments

Category: Email (133)

STATUS DETAILS
Needs Votes
Ideas Administrator

Thank you for your feedback. Currently this is not in our roadmap; however, we are tracking it and if we get more feedback and votes, we may consider it in the future. 

 

Regards, 

Naman Agrawal

Product Manager, Microsoft

33

Allow administrators to configure if an email template subject should override the email subject

The idea is pretty simple, every time you insert an email template in an email you get an annoying popup if you want to override the email subject from the template. A very common scenario for most of our customers is to use both email templates to respond to customers as well as for agent signat...

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0 Comments

Read more... 0 Comments

Category: Email (133)

STATUS DETAILS
Needs Votes
Ideas Administrator

Thank you for your feedback. Currently this is not in our roadmap; however, we are tracking it and if we get more feedback and votes, we may consider it in the future. 

 

Regards, 

Naman Agrawal

Product Manager, Microsoft

32

Drag and Drop

Drag and Drop contacts between To and CC. Want functionality similar to Outlook/OWA.


Today in D365 you have to look up each contact to add. You can take someone already in the TO and just drag them into CC or vice versa.

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1 Comments

Read more... 1 Comments

Category: Email (133)

STATUS DETAILS
Needs Votes
Ideas Administrator

Thank you for your feedback. Currently this is not in our roadmap; however, we are tracking it and if we get more feedback and votes, we may consider it in the future.  

 

Regards,  

Naman Agrawal

Product Manager, Microsoft  

25

Default language selection for templates & signatures based on user language

When a user selects a language for their labels in their Personalization settings which is not English, the user will still always be prompted to use the English language by default when they are adding or creating a template or a signature.


This does not feel intuitive to use...

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0 Comments

Read more... 0 Comments

Category: Email (133)

STATUS DETAILS
Needs Votes
Ideas Administrator

Thank you for your feedback. Currently this is not in our roadmap; however, we are tracking it and if we get more feedback and votes, we may consider it in the future. 

 

Regards, 

Naman Agrawal

Product Manager, Microsoft

22

Allow custom corporate font as default in email

Should be able to make custom corporate fonts as default fonts in email sections of D365 CRM

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9 Comments

Read more... 9 Comments

Category: Email (133)

STATUS DETAILS
Completed
Ideas Administrator

Thank you for your feedback. It seems that the requested feature has meanwhile been made available.

For more information, see:

1. https://learn.microsoft.com/en-us/dynamics365/customer-service/customer-service-hub-user-guide-email-font-admin#enable-the-rte-control-in-the-email-form

2. https://learn.microsoft.com/en-us/power-apps/maker/model-driven-apps/rich-text-editor-control

Regards, 

Product Manager, Microsoft  

17

Preview timeline and email attachments in browser

We can now preview the image file of the Dynamics 365 email. https://docs.microsoft.com/en-us/dynamics365/customer-service/customer-service-hub-user-guide-email-overview#preview-image-attachments Similarly, if the timeline note or email attachment are something other than an image, we want it to...

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0 Comments

Read more... 0 Comments

Category: Email (133)

STATUS DETAILS
Needs Votes
Ideas Administrator

Thank you for your feedback.

Is there any particular file type that you are looking to preview?

Regards, 

Naman Agrawal

Product Manager, Microsoft 

17

Dynamics 365 CE on-premises + App for Outlook + *MFA* is not supported

“Effective October 1 2020, the legacy Dynamics 365 for Outlook (also referred to as the Outlook COM add-in) is retired. Customers must transition to the modern Dynamics 365 App for Outlook at the earliest. Microsoft will not provide support or any further updates (including security and critical ...

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1 Comments

Read more... 1 Comments

Category: Email (133)

STATUS DETAILS
Needs Votes
15

Not being able to save and attach e-mail conversations from Customer Service app to another email correspondence

Unfortunately it is not possible to compose an email message from with the CS app and attach an existing email to it. As well there is no possibility to save an email within CS app and attach it to another communication. Using MS Outlook and the Dynamics plug-in is no solution here, as agents are...

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0 Comments

Read more... 0 Comments

Category: Email (133)

STATUS DETAILS
Needs Votes
Ideas Administrator

Thank you for your feedback. Currently this is not in our roadmap; however, we are tracking it and if we get more feedback and votes, we may consider it in the future.  

 

Regards,  

Naman Agrawal

Product Manager, Microsoft  

15

Add a function to collectively set multiple appointments registered from Dynamics 365 for Outlook to work with Dynamics 365.

Tracking appointments in Dynamics 365 for Outlook is manual and can only be set one by one. Therefore, it takes time and there are concerns about business impacts such as missing settings. Convenience will be improved if "a function that can set the tracking of appointments in Dynamics 365 for...

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1 Comments

Read more... 1 Comments

Category: Email (133)

STATUS DETAILS
Needs Votes