Possibility to set the default font for email per user
It would be great to be able to set default fonts and font sizes for composed emails in Dynamics for each user. Eg on their personal settings. It would also be great to be able to set the default font and font size for composed emails on the system settings.
Drag and Drop
Drag and Drop contacts between To and CC. Want functionality similar to Outlook/OWA.
Today in D365 you have to look up each contact to add. You can take someone already in the TO and just drag them into CC or vice versa.
Thank you for your feedback.
This item is currently under review by our product management team. Please continue to add comments and discuss use cases on this thread to help us understand your needs!
Regards, 
Naman Agrawal
Product Manager, Microsoft 
Preview of Attachment Content without downloading
• We have System and Custom Entities, Users will attach documents to these records. • We would like to see the content of the attachment as preview without downloading those documents. • We would like to see record related email attachments in one place.
Hello
We have come up with solution on previewing the attachment (JPEG, JPG, PDF) formats wihtout downlaoding. you will see them in the public documentation very soon.
Regards,
Manasa
Product Manager, Microsoft
Allow administrators to configure if an email template subject should override the email subject
The idea is pretty simple, every time you insert an email template in an email you get an annoying popup if you want to override the email subject from the template. A very common scenario for most of our customers is to use both email templates to respond to customers as well as for agent signat...
Thank you for your feedback.
We are taking this Idea "Under review" and update the feasibility on the same.
Regards,
Manasa
Product Manager, Microsoft
Possibility to collaps email conversation threads in timeline
In order to get a better overview in the Timeline control, it would be helpful to be able to configure the Timeline to collapse email conversation threads similar to how it is done in Outlook.
I.e. default show the latest email in the conversation, with the possibility to expand instead ...
Default language selection for templates & signatures based on user language
When a user selects a language for their labels in their Personalization settings which is not English, the user will still always be prompted to use the English language by default when they are adding or creating a template or a signature.
This does not feel intuitive to use...
Thank you for your feedback.
Currently this is not in our roadmap; however, we are tracking it and if we get more feedback and votes, we may consider it in the future.
Regards,
Naman Agrawal
Product Manager, Microsoft
Remove images from email signature
Most of the times email contains also images inside signature; this implies that user take more time to check real attachments when working with email entity, especially when email thread consists of more iterations. In addition, each image requires uselessly data storage. The proposal is to hav...
Thank you for your feedback.
Currently this is not in our roadmap; however, we are tracking it and if we get more feedback and votes, we may consider it in the future.
Regards,
Naman Agrawal
Product Manager, Microsoft
Email Recall capability in D365 Customer Service
Requested by Customer:
As part of customer complaint investigation, customer care agent is communicating with Internal Department/External parties through MSD case emails and need to recall sent email on below scenarios.
- Case handler sent an email to different inter...
STATUS DETAILSNeeds Votes
Any security issues that may arise due to the recall ability ? Logging will be needed?
Enhance the Email Activity Statuses for Improved Collaboration in Customer Service
Enhancing Email Activity Statuses for Improved Collaboration in Customer Service
Background:
In our use of both Customer Service and Omnichannel for Customer Service, we have identified a key limitation in the email activity handling, spec...
Default E-Mail Template
Problem:
We are using email-templates and knowledge article. The user have to insert the email-template and then insert one or more knowledge article. These are a lot of unnecessary clicks.
Idea:
Can you please check if it is possible to implement the feature of ...
Hi Angela,
Thank you for your feedback and idea and is valid. Currently this is not in our roadmap; however, we are tracking it and if we get more feedback and votes, we may consider it in the future.
Regards,
Manasa Kaushik
Product Manager, Microsoft
Administrator
Thank you for your feedback. It is possible to set the default font using the Rich Text Editor.
For more information, see-
1. https://learn.microsoft.com/en-us/dynamics365/customer-service/customer-service-hub-user-guide-email-font-admin#enable-the-rte-control-in-the-email-form
2. https://learn.microsoft.com/en-us/power-apps/maker/model-driven-apps/rich-text-editor-control
Regards, 
Product Manager, Microsoft