Possibility to set the default font for email per user
It would be great to be able to set default fonts and font sizes for composed emails in Dynamics for each user. Eg on their personal settings. It would also be great to be able to set the default font and font size for composed emails on the system settings.
Drag and Drop
Drag and Drop contacts between To and CC. Want functionality similar to Outlook/OWA.
Today in D365 you have to look up each contact to add. You can take someone already in the TO and just drag them into CC or vice versa.
Thank you for your feedback.
This item is currently under review by our product management team. Please continue to add comments and discuss use cases on this thread to help us understand your needs!
Regards, 
Naman Agrawal
Product Manager, Microsoft 
Preview of Attachment Content without downloading
• We have System and Custom Entities, Users will attach documents to these records. • We would like to see the content of the attachment as preview without downloading those documents. • We would like to see record related email attachments in one place.
Hello
We have come up with solution on previewing the attachment (JPEG, JPG, PDF) formats wihtout downlaoding. you will see them in the public documentation very soon.
Regards,
Manasa
Product Manager, Microsoft
Allow custom corporate font as default in email
Should be able to make custom corporate fonts as default fonts in email sections of D365 CRM
Thank you for your feedback. It seems that the requested feature has meanwhile been made available.
For more information, see-
1. https://learn.microsoft.com/en-us/dynamics365/customer-service/customer-service-hub-user-guide-email-font-admin#enable-the-rte-control-in-the-email-form
2. https://learn.microsoft.com/en-us/power-apps/maker/model-driven-apps/rich-text-editor-control
Regards, 
Product Manager, Microsoft 
Ability to send direct email from Contacts View’s command bar.
There used to be a function to [Send Direct Email] on Contacts View’s ribbon. However, after the recent update, that function is removed from the ribbon and therefore we cannot send direct email from Contacts View anymore. It is inconvenient having to open each individual record and hit ...
Thank you for your feedback.
We released this feature during 2020, but you will need to enable it in system settings.
Please refer to the following link for more information: https://www.inogic.com/blog/2020/06/enable-send-direct-email-button-in-unified-interface/
Sincerely,
Microsoft
Attaching attachments to email and Notes
1) Allow attaching of multiple attachments in Notes Section through browse link and through Drag and Drop 2) Allow attaching of multiple attachments in Email through browse link and through Drag and Drop Feature.
Thank you for reaching out to us. Your submission seems to be a collection of multiple separate suggestions. 
It is possible to add multiple attachments in email today. Please create a new idea for other suggestions.
Regards,
PM, Microsoft.
Mail Editor- best in-class required/Outlook like
***9.1- CK Editor VERSION missing features to optimize user experience*** Context reminder: lot of communications done with customers/external partners/internal partners is done via Mail to keep trace of service request for traceability/auditability/compliance…therefore Mail communicati...
Thank you for your feedback.
We updated and modernized our email editor experience in the April 2020 Wave 1 release. And in our October 2020 Wave 2 release we are completing this transormation with updates to the email template and signature builder experiences.
More information on these email experience can be found at https://docs.microsoft.com/en-us/dynamics365/customer-service/customer-service-hub-user-guide-email-overview
Thank you.
Server Side Sync, increase synchronisation frequency
Currently, server-side sync synchronises emails between Exchange and Dynamics every 3-5 minutes. In our modern world of push notifications where customers expect immediacy when interacting with systems, this extra long wait time causes dissatisfaction for the end-customer and confusion for th...
Thanks for the feedback. We have released changes over this last year so that if you are connecting to Exchange Online in the same tenant we now use notifications of when a new email arrives in the Exchange Online mailbox to trigger the next sync cycle instead of waiting X minutes between every cycle.
Changing Default Font When Sending An Email Through Dynamics
Currently, the font default is Seqoe UI and point 9 which just doesn't make sense. There is no way of changing this default and if you are sending many emails a day, it becomes quite a nuisance.
For more information, see-
1. https://learn.microsoft.com/en-us/dynamics365/customer-service/customer-service-hub-user-guide-email-font-admin#enable-the-rte-control-in-the-email-form
2. https://learn.microsoft.com/en-us/power-apps/maker/model-driven-apps/rich-text-editor-control
Regards, 
Product Manager, Microsoft 
Timeline: Add reply action to command bar of E-Mail activities
Feature: Add a reply/reply all action for E-Mail activities to the command bar of the timeline. Business case: When a user is working in the timeline (for example inside a case) and want to respond to an E-Mail, he always have to open the activitiy from the timeline via the command bar, then wai...
Thank you for your suggestion.
It is possible now to add email commands in the timeline. Please refer to the documentation - Configure email commands for timeline.
Administrator
Thank you for your feedback. It is possible to set the default font using the Rich Text Editor.
For more information, see-
1. https://learn.microsoft.com/en-us/dynamics365/customer-service/customer-service-hub-user-guide-email-font-admin#enable-the-rte-control-in-the-email-form
2. https://learn.microsoft.com/en-us/power-apps/maker/model-driven-apps/rich-text-editor-control
Regards, 
Product Manager, Microsoft