Problem:

We are using email-templates and knowledge article. The user have to insert the email-template and then insert one or more knowledge article. These are a lot of unnecessary clicks.

Idea:

Can you please check if it is possible to implement the feature of automatically inserting a default email template while creating an email, without having to press "Insert Template".

We want to click "New E-Mail" and the template is already used, and we can just type or insert knowledge article.

While creating an email, the default email template should insert automatically using the first or a random contact/account from the "to" field.

Maybe there are other ways to solve the problem, f.e. automatically insert a default email-template while insert knowledge article (checkbox insert default emailtemplate in the dialoge "inserting knowledge article" .