Default E-Mail Template


Problem:

We are using email-templates and knowledge article. The user have to insert the email-template and then insert one or more knowledge article. These are a lot of unnecessary clicks.


Idea:

Can you please check if it is possible to implement the feature of ...

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Category: Email (174)

STATUS DETAILS
Needs Votes

Case grids should work on queueitem view


The following feature should also be available for views of the entity queueitem (not only for views of the entity incident):

https://learn.microsoft.com/en-us/dynamics365/customer-service/enable-case-grids


The values in the colums "last interaction and "next sla" are n...

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0 Comments

Category: Customer Service Workspace (76)

STATUS DETAILS
Needs Votes

Improve OptionSet wrapper


Two Problems while using OptionSet wrapper:


1.

Its no longer possibe to navigate to the specific mandatory field based on the warning message showing in the upper area of the form.



2.

Its no longer visible where to fill in the value (--...

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0 Comments

Category: Case Management (84)

STATUS DETAILS
Declined

Enable email validation


The feature "Enable email validation" is in preview since Wave 2 in 2022.

https://learn.microsoft.com/en-us/dynamics365/sales/enable-email-validation

Is it possible to finish the implementation of this feature, so we can use it in Prod.



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0 Comments

Category: Email Management and Outlook Integration (318)

STATUS DETAILS
New

Ability to disable option set values


I would like to have the ability to disable option set values ​​with a checkbox in the admin interface (not only with js).

If the check box for a particular option set value is active, the option set value is no longer available to the user but is still visible in old records.

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0 Comments

Category: General (1951)

STATUS DETAILS
New

Enable email validation


The feature "Enable email validation" is in preview since Wave 2 in 2022.

https://learn.microsoft.com/en-us/dynamics365/sales/enable-email-validation

Is it possible to finish the implementation of this feature, so we can use it in Prod.

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0 Comments

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0 Comments

Category: Email (174)

STATUS DETAILS
New