Remove images from email signature
Most of the times email contains also images inside signature; this implies that user take more time to check real attachments when working with email entity, especially when email thread consists of more iterations. In addition, each image requires uselessly data storage. The proposal is to hav...
Allow administrators to configure if an email template subject should override the email subject
The idea is pretty simple, every time you insert an email template in an email you get an annoying popup if you want to override the email subject from the template. A very common scenario for most of our customers is to use both email templates to respond to customers as well as for agent signat...
Thank you for your feedback.
We are taking this Idea "Under review" and update the feasibility on the same.
Regards,
Manasa
Product Manager, Microsoft
The capability of Dynamics 365 to support viewing or decrypting encrypted or protected emails
Currently Dynamics 365 doesn’t support viewing or decrypting encrypted or protected emails and this is limiting the usage of the unified routing features as we need to integrate some mailboxes into CRM to capture and track internal mails. However, these em...
Enable automatic update or fallback completion for Email Server Profiles
Due to internal updates in Exchange Online that may change the Autodiscover response format, the existing (older) Email Server Profile may fail to interpret the updated response and eventually cause server-side synchronization to stop.
Requested improvements:
・ Automaticall...
Attachments in Emails
Opening attachments in email is really cumbersome. 1. I have to click on the attachment 2. It opens a new window with the link in it. 3. I have to again click on the link to open the attachment. 4. The file will then be downloaded to my desktop and then I need to open it to view it. Is there a...
Thank you for your feedback. Currently this is not in our roadmap; however, we are tracking it and if we get more feedback and votes, we may consider it in the future.
Regards,
Naman Agrawal
Product Manager, Microsoft
Incoming email attachments grid should not include inline images in D365 CRM.
In Dynamics 365 CRM, both file attachments and inline images are stored under the same entity: ActivityMimeAttachment. When emails are sent or received through Exchange and synced to Dynamics, all these files appear in the Attachment section of the email form....
Use the attachment control to customize forms
Whilst the new attachment control is a nice new feature that we can use on the case form, the problem in a real-world scenario is that as an email thread goes back and forth with a customer - there HTML signature (which includes images) gets added to the attachments grid. As time goes by with ...
Administrator
Thank you for your feedback.
Currently this is not in our roadmap; however, we are tracking it and if we get more feedback and votes, we may consider it in the future.
Regards,
Naman Agrawal
Product Manager, Microsoft