40

Drag and Drop

Drag and Drop contacts between To and CC. Want functionality similar to Outlook/OWA.


Today in D365 you have to look up each contact to add. You can take someone already in the TO and just drag them into CC or vice versa.

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1 Comments

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Category: Email (161)

STATUS DETAILS
Needs Votes
Ideas Administrator

Thank you for your feedback.

This item is currently under review by our product management team. Please continue to add comments and discuss use cases on this thread to help us understand your needs!

 

Regards,  

Naman Agrawal

Product Manager, Microsoft  

40

Preview of Attachment Content without downloading

• We have System and Custom Entities, Users will attach documents to these records. • We would like to see the content of the attachment as preview without downloading those documents. • We would like to see record related email attachments in one place.

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3 Comments

Read more... 3 Comments

Category: Email (161)

STATUS DETAILS
Planned
Ideas Administrator

Hello

We have come up with solution on previewing the attachment (JPEG, JPG, PDF) formats wihtout downlaoding. you will see them in the public documentation very soon.

Regards, 

Manasa

Product Manager, Microsoft

26

Default language selection for templates & signatures based on user language

When a user selects a language for their labels in their Personalization settings which is not English, the user will still always be prompted to use the English language by default when they are adding or creating a template or a signature.


This does not feel intuitive to use...

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0 Comments

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Category: Email (161)

STATUS DETAILS
Needs Votes
Ideas Administrator

Thank you for your feedback.

Currently this is not in our roadmap; however, we are tracking it and if we get more feedback and votes, we may consider it in the future.

 

Regards, 

Naman Agrawal

Product Manager, Microsoft

23

Email Recall capability in D365 Customer Service

Requested by Customer:

As part of customer complaint investigation, customer care agent is communicating with Internal Department/External parties through MSD case emails and need to recall sent email on below scenarios.


  1. Case handler sent an email to different inter...

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    0 Comments

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    Category: Email (161)

    STATUS DETAILS
    New
22

Possibility to collaps email conversation threads in timeline

In order to get a better overview in the Timeline control, it would be helpful to be able to configure the Timeline to collapse email conversation threads similar to how it is done in Outlook.

I.e. default show the latest email in the conversation, with the possibility to expand instead ...

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4 Comments

Read more... 4 Comments

Category: Email (161)

STATUS DETAILS
New
17

Not being able to save and attach e-mail conversations from Customer Service app to another email correspondence

Unfortunately it is not possible to compose an email message from with the CS app and attach an existing email to it. As well there is no possibility to save an email within CS app and attach it to another communication. Using MS Outlook and the Dynamics plug-in is no solution here, as agents are...

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1 Comments

Read more... 1 Comments

Category: Email (161)

STATUS DETAILS
Needs Votes
Ideas Administrator

Thank you for your feedback.

Currently this is not in our roadmap; however, we are tracking it and if we get more feedback and votes, we may consider it in the future. 

 

Regards, 

Naman Agrawal

Product Manager, Microsoft

17

To enable optimal internal and external support, display the full customer email address on To line for D365 emails (not just contact name)

In my Support space, my agents answer both internal and external customer support requests. In the current UX, my agents cannot tell by the email recipient list whether a reply all is going to internal customers or external customers. This is because only the contact name is displayed. In orde...

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1 Comments

Read more... 1 Comments

Category: Email (161)

STATUS DETAILS
Needs Votes
Ideas Administrator

Thank you for your feedback.

Currently this is not in our roadmap; however, we are tracking it and if we get more feedback and votes, we may consider it in the future.  

Regards,  

Product Manager, Microsoft  

14

Default E-Mail Template

Problem:

We are using email-templates and knowledge article. The user have to insert the email-template and then insert one or more knowledge article. These are a lot of unnecessary clicks.


Idea:

Can you please check if it is possible to implement the feature of ...

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1 Comments

Read more... 1 Comments

Category: Email (161)

STATUS DETAILS
Needs Votes
Ideas Administrator

Hi Angela,

Thank you for your feedback and idea and is valid. Currently this is not in our roadmap; however, we are tracking it and if we get more feedback and votes, we may consider it in the future. 

Regards, 

Manasa Kaushik

Product Manager, Microsoft

14

I want the ability to add a password to email attachments sent from Dynamics 365

I want the ability to give a password to an email attachment sent by Dynamics 365.

Passwordd attachments are important in modern business.

In addition, the number of cloud services that automatically add passwords to attachments is increasing.

I think many people are looking ...

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1 Comments

Read more... 1 Comments

Category: Email (161)

STATUS DETAILS
Needs Votes
Ideas Administrator

Thank you for your feedback.

Currently this is not in our roadmap; however, we are tracking it and if we get more feedback and votes, we may consider it in the future. 

 

Regards, 

Naman Agrawal

Product Manager, Microsoft

14

Email Sender Blocking and Junk Mail

Hi, We have quite a number of customers who have moved the management of their team mailboxes into D365 CE using queues. As with many mailboxes, there are emails from senders who could easily be classed as Junk/spam email senders. It would be great if there was a function in D365 CE to block f...

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5 Comments

Read more... 5 Comments

Category: Email (161)

STATUS DETAILS
Needs Votes
Ideas Administrator

Thank you for your feedback.

Currently this is not in our roadmap; however, we are tracking it and if we get more feedback and votes, we may consider it in the future. 

 

Regards, 

Naman Agrawal

Product Manager, Microsoft