Possibility to collaps email conversation threads in timeline
In order to get a better overview in the Timeline control, it would be helpful to be able to configure the Timeline to collapse email conversation threads similar to how it is done in Outlook.
I.e. default show the latest email in the conversation, with the possibility to expand instead ...
Support-worker send from "support@microsoft.com
When working With lots of activities, cases and Queues you want to make sure that the support-worker send e-mails from Support@Company.com and not own e-mail. Let Dynamics 365 remember if you prefer to reply from Support@Company.com og PersonalEmail@Company.com. Also let Administrator decide t...
Recall Functionality
Suggest adding recall functionality to Dynamics to match Outlook functionality. If a user sends an email and would like to recall it, suggest adding the ability for users to complete this action.
Thank you for your feedback. Currently this is not in our roadmap; however, we are tracking it and if we get more feedback and votes, we may consider it in the future. 
Regards, 
Naman Agrawal
Product Manager, Microsoft 
Enable deletion of e-mail attachments of incoming e-mail from new attachment grid
To enhance data privacy and compliance with GDPR regulations, it is essential to (re-)enable the deletion of personal or sensitive attachments directly from the new attachment grid in incoming emails. By allowing direct deletion of attachments within the grid, we can streamline the process, im...
Using dynamic text to display custom entities' values in email templates
Hello Team,
Hope you are good!
There was an article out there on Internet that demonstrates the custom entities value can be displayed using dynamic text in email templates. Here "insightdynamics.wordpress.com/2017/01/27/email-templates-for-custom-entities-in-...
Setup system default email font format
Please add a default setting for email format and other user can change with personal setting later
Administrator
Thank you for your feedback.
Currently this is not in our roadmap.
However, we are tracking it and if we get more feedback and votes, we may consider it in the future.
Regards,
Product Manager, Microsoft