Drag and Drop
Drag and Drop contacts between To and CC. Want functionality similar to Outlook/OWA.
Today in D365 you have to look up each contact to add. You can take someone already in the TO and just drag them into CC or vice versa.
Preview of Attachment Content without downloading
• We have System and Custom Entities, Users will attach documents to these records. • We would like to see the content of the attachment as preview without downloading those documents. • We would like to see record related email attachments in one place.
Hello
We have come up with solution on previewing the attachment (JPEG, JPG, PDF) formats wihtout downlaoding. you will see them in the public documentation very soon.
Regards,
Manasa
Product Manager, Microsoft
Allow administrators to configure if an email template subject should override the email subject
The idea is pretty simple, every time you insert an email template in an email you get an annoying popup if you want to override the email subject from the template. A very common scenario for most of our customers is to use both email templates to respond to customers as well as for agent signat...
Thank you for your feedback.
We are taking this Idea "Under review" and update the feasibility on the same.
Regards,
Manasa
Product Manager, Microsoft
Default language selection for templates & signatures based on user language
When a user selects a language for their labels in their Personalization settings which is not English, the user will still always be prompted to use the English language by default when they are adding or creating a template or a signature.
This does not feel intuitive to use...
Thank you for your feedback.
Currently this is not in our roadmap; however, we are tracking it and if we get more feedback and votes, we may consider it in the future.
Regards,
Naman Agrawal
Product Manager, Microsoft
Default E-Mail Template
Problem:
We are using email-templates and knowledge article. The user have to insert the email-template and then insert one or more knowledge article. These are a lot of unnecessary clicks.
Idea:
Can you please check if it is possible to implement the feature of ...
Hi Angela,
Thank you for your feedback and idea and is valid. Currently this is not in our roadmap; however, we are tracking it and if we get more feedback and votes, we may consider it in the future.
Regards,
Manasa Kaushik
Product Manager, Microsoft
Synchronization Challenges Between Microsoft Dynamics 365 and Outlook – We Need Stronger Support
Over the past few weeks, we've been closely monitoring the integration between Microsoft Dynamics 365 and Outlook, and we've identified a recurring issue that’s significantly impacting our operations.
The Problem: During Microsoft’s weekend service windows, we’ve observed disruptions in ...
Email Read Timeline
Add the ability to identify emails within the case timeline, including a read/unread status indicator—similar to the functionality available in the Inbox feature.
Display Email as is without resolving the email addresses
When an email is synced to Dynamics 365, the from. to, cc and bcc emails are auto-resolved to a record in the org. A new setting to keep them unresolved is required in some scenarios. For e.g. if an email needs to be disclosed.
Allow emailing to email 1, 2, and 3
We are having issues where response emails always send to a contact's email 1, even if the originating email came from a contact's email 2. This should be aligned like outlook, and the email responses should go to the correct email on the chain, even if it's a contact's email 2 or 3.
SSS setting to cater to Read Receipts
Currently we have hundreds of mailboxes synced into Dynamics. On a subset of these mailboxes we have enabled the setting to delete emails after processing. What is happening at the moment is that when a client requests a Read Receipt, they get an email back saying the email has been deleted wi...
Administrator
Thank you for your feedback.
This item is currently under review by our product management team. Please continue to add comments and discuss use cases on this thread to help us understand your needs!
Regards, 
Naman Agrawal
Product Manager, Microsoft