Allow Picking Email Queue Item Directly From Email to Increase Efficiency
Hello,
Users may click into an email to preview it's contents, prior to queue item picking. It would be nice to have the ability to pick an email queue item while already viewing the email, to remove the step of having to go back to the queue view to simply pick, and return t...
Improve Line Break Handling in Modern Rich Text Editor (RTE v2) in Email Forms
In the current version of the Modern Rich Text Editor (RTE v2) used in Dynamics 365 (e.g., within the Customer Service Workspace), users experience unexpected additional line breaks when composing or replying to emails. The formatting differs significantly between:
- Composing a
STATUS DETAILSNew
Sending appointment invitations from D365 cases
The idea is the possibility to create an outlook appointment for a customer from the case timeline:
-It should be possible to send the appointment from a collective e-mail address.
-The goal is to send the customer a meeting invitation (from a collective e-mail address) directly fr...
Mail Client: "Reply All" should include all recipients from original e-mail
At the moment, if the recipient field in the mail client contains a contact with two different email addresses, only the primary address is used for the reply.
It is required that all recipients are part of the "reply all recipient list" and no e-mail address is removed.
XRM function lookupObjects is not always working on the first attempt
We have a custom piece of code that when you create an email from a Case it uses the XRM lookupObjects that takes a field from the case (Case Type), and uses this to filter from a list of Standard Responses. Problem is it doesn't always apply this filtering on the first attempt, but if you clo...
Improve performance: Prevent repeated blocking calls in email load
We are experiencing significant performance issues in Dynamics 365 Customer Service Workspace when handling email activities, especially with email activities with inline attachments (such as images in signatures).
The problem is primarily caused by emails wi...
Allow priority of entities for Mailbox on Email receipt to be configurable
When an Email is received and the To contains both a User and a Queue Mailbox, the system by default uses the Users mailbox to handle the Email.
When D365 is used for Sales and Customer Service, the company ...
Attachment control working for Related-field in email
At the moment, when sending an email from manually created case, the case in email is in the Regarding field and attachments are visible in the case's attachment control. When a ticket is created from an email (ARC), none of the email chain's attachments are visible in the attachments control....
Monitoring Mailbox connectivity
When issues arise with Microsoft Email services, email mailboxes become disconnected and do not automatically reconnect once the services are restored. This requires manual effort to verify connectivity. Instead, there should be a feature to monitor mailbox connectivity. Additionally, the "Tes...
Insert dynamic text while inserting a URL in email template.
We should implement a feature that a dynamic text can be inserted to a URL when we generate a link for an email template.