Limitations when shared mailbox is part of a distribution list requires a fix
There is a known issue on a few limitations when emails are received by a mailbox that is part of a DL, the following functionalities do not work as expected:
1. Case emails will not be created.
2. Corresponding case will not be reactivated.
3. Auto sharing of email will ...
Suppress D365 Mailbox connection email message to mailbox owner
Ability to turn off the confirmation email message (mailbox connection) that's sent to the mailbox owner when the mailbox is enabled in Dynamics 365
MS D365 CRM auto create email recipient's on CC for busy traffic
There are clients who receive a lot of emails from customers who are neither contacts, leads nor accounts in CRM. When responding to the emails, they are forced to manually resolve unknown emails by creating them in CRM which is time consuming and not really friendly with customers. The emails...
Add a onClose event handler for Microsoft.Apm session tabs
When sending an Email withing a tab inside a session, I need an event to register my custom functionality on. Based on some checks, it should close the whole session as well.
The problem is, I can't register this code on the OnSave. OnSave is called when the user presses send,...
Email Recall capability in D365 Customer Service
Requested by Customer:
As part of customer complaint investigation, customer care agent is communicating with Internal Department/External parties through MSD case emails and need to recall sent email on below scenarios.
- Case handler sent an email to different inter...
STATUS DETAILSNew
Undo compressed text UI on hover over in the dashboard description column
In the new 9.1 UI, when in an initial e-mail sent by the client, the user is unable to easily view the entire e-mail by hovering over the description column
In the old UI, users could hover over the description column and getting a more readable preview of the e-mail. It ...
Allow Immediate Tabbing and Template Selection Using Keyboard Only (New Template Selector)
Hello,
Prior to updating the template selector to the enhanced version, our team noted that they were able to proceed from template selector launch to template selection strictly using their keyboard (tabbing, then enter). With the new editor, it seems a mouse is required to ...
Track email against multiple environments
Would like to have the possibility to choose which environment to track email to.
Modify width dialog email to case
As a result of updates related to Dynamics Wave 2, in the "Email Message" to "Case" conversion dialog, the tree menu for case subject selection is not displayed correctly.
In fact, it is not possible to display some items, partially or completely.
One possible modification we sugg...
Show Popup on E-Mail when clicking STRG+Enter
Currently the email is automatically send when clicking STRG+Enter in an email.
However, sometimes it happened that the shortcut was pressed unintentionally.
In Outlook (the old version) there is a popup that asks if someone wants to use this feature or not. It would be ...