Uncouple OCE from Microsoft Dynamics 365 App for Outlook
Dynamics Outlook Integration has been technically wrapped up in the ‘Optional Connective Experiences (OCE)’ capability. The OCE was reviewed by our Security at the point that M365 was rolled out and deemed a significant security risk and was therefore switched off across the whole Microsoft ca...
Enable automatic update or fallback completion for Email Server Profiles
Due to internal updates in Exchange Online that may change the Autodiscover response format, the existing (older) Email Server Profile may fail to interpret the updated response and eventually cause server-side synchronization to stop.
Requested improvements:
・ Automaticall...
Use Dynamic text in a hyperlink in D365 Email Templates
In D365 email templates, I should be able to embed a dynamic field within a hyperlink. While I can initially create and save the template with the hyperlink, reopening the email template in the editor causes the link to break, making it unusable.
Recall email feature
I know it is not currently supported, but it would be really useful to have the ability to recall an email that is sent from Dynamics CRM. I understand all of the caveats, but business is really looking for this. Most of the Team Members don't have the ability to do this from Outlook, and mist...
Enable Outgoing Emailing for Guest Users
We want have emailing for external users back. We must have the outgoing email enabled again for our guest users as we do have general agents and users from joint ventures wanting to use the emailing to the customers. So it is crucial for us that their access works again. Please focus that.
Incoming email attachments grid should not include inline images in D365 CRM.
In Dynamics 365 CRM, both file attachments and inline images are stored under the same entity: ActivityMimeAttachment. When emails are sent or received through Exchange and synced to Dynamics, all these files appear in the Attachment section of the email form....
The capability of Dynamics 365 to support viewing or decrypting encrypted or protected emails
Currently Dynamics 365 doesn’t support viewing or decrypting encrypted or protected emails and this is limiting the usage of the unified routing features as we need to integrate some mailboxes into CRM to capture and track internal mails. However, these em...
Improved attachment experience-Update "Attach from previous email"
As of March 2025, Microsoft introduced a new feature in Dynamics 365's enhanced email attachment control: the "Attach from previous email" button. This allows users to reuse attachments from prior emails within the system, streamlining workflows.
Currently, Microsoft does not ...
Recipients of email (To, Cc, Bcc) should be emailable
Recipients of email (To, Cc, Bcc) should be emailable.
This mean do not offer non-emailable entities, like Knowledge articles, Cost estimations, but also Contacts or Accounts, if there is no email available, in To, Cc, Bcc fields.
There is no settin...
Please help to deploy drag and drop feature back in Customer Service email template
Currently the drag and drop feature has been deprecated on the email template on Customer Service application. We would like to use it as it is convenient to select attributes. Please consider to allow drag and drop feature in the future