SSS setting to cater to Read Receipts
Currently we have hundreds of mailboxes synced into Dynamics. On a subset of these mailboxes we have enabled the setting to delete emails after processing. What is happening at the moment is that when a client requests a Read Receipt, they get an email back saying the email has been deleted wi...
Improve Email Template
I'd like to propose a few improvements to our email template setup to enhance consistency and streamline the editing process:
- Font Alignment: Ensure the fonts used in the email template match those in our actual email messages for a more cohesive appearance.
- Edito...
STATUS DETAILSNew
Email Read Timeline
Add the ability to identify emails within the case timeline, including a read/unread status indicator—similar to the functionality available in the Inbox feature.
Synchronization Challenges Between Microsoft Dynamics 365 and Outlook – We Need Stronger Support
Over the past few weeks, we've been closely monitoring the integration between Microsoft Dynamics 365 and Outlook, and we've identified a recurring issue that’s significantly impacting our operations.
The Problem: During Microsoft’s weekend service windows, we’ve observed disruptions in ...
Out-of-the-box (OOB) templates cannot be deleted
email template is deleted it won't be automatically re created when the system is upgraded
so that it won't appear again on the available email templates list
Display Email as is without resolving the email addresses
When an email is synced to Dynamics 365, the from. to, cc and bcc emails are auto-resolved to a record in the org. A new setting to keep them unresolved is required in some scenarios. For e.g. if an email needs to be disclosed.
Decrypt messages labeled by MS Purview Information Protection in the case timeline
When a support ticket is created via email in Dynamics 365, and the email is labeled with a sensitivity label such as "Internal" (MIP) that applies encryption, the message appears as encrypted in the timeline. As a result, users cannot view the content directly within Dynamics 365 — even if th...
Email address resolution for emails
When an email is synced to dynamics 365 using dynamics 365 app for outlook, the to, bcc, cc fields are auto-populated based on the email search table created by dynamics 365 automatically. There is no option to specify the table that should be considered for resolving the emails. An option to ...
New email with email signature
When creating a new email and the user has an Email signature, the signature appears 4 lines down from the top line of the rich text area. Please move this up to have only a single line of space. Some CRM users don't just use the email signature as a signature. Some users like to have other...
drag and drop of email in TO and CC
HI Dynamics Team,
Hope you are doing well,
This is in regard to Dynamics workflow where I could notice, we could not drag and drop the emails between To and Cc, where in outlook we had that option and it simplifies our work. email which already pulled in TO a...