2

Add a onClose event handler for Microsoft.Apm session tabs

When sending an Email withing a tab inside a session, I need an event to register my custom functionality on. Based on some checks, it should close the whole session as well.


The problem is, I can't register this code on the OnSave. OnSave is called when the user presses send,...

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Category: Email (161)

STATUS DETAILS
New
23

Email Recall capability in D365 Customer Service

Requested by Customer:

As part of customer complaint investigation, customer care agent is communicating with Internal Department/External parties through MSD case emails and need to recall sent email on below scenarios.


  1. Case handler sent an email to different inter...

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    0 Comments

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    Category: Email (161)

    STATUS DETAILS
    New
5

Undo compressed text UI on hover over in the dashboard description column

In the new 9.1 UI, when in an initial e-mail sent by the client, the user is unable to easily view the entire e-mail by hovering over the description column

 

In the old UI, users could hover over the description column and getting a more readable preview of the e-mail. It ...

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0 Comments

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Category: Email (161)

STATUS DETAILS
New
1

Allow Immediate Tabbing and Template Selection Using Keyboard Only (New Template Selector)

Hello,


Prior to updating the template selector to the enhanced version, our team noted that they were able to proceed from template selector launch to template selection strictly using their keyboard (tabbing, then enter). With the new editor, it seems a mouse is required to ...

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Category: Email (161)

STATUS DETAILS
New
1

Track email against multiple environments

Would like to have the possibility to choose which environment to track email to.

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0 Comments

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Category: Email (161)

STATUS DETAILS
New
1

Modify width dialog email to case

As a result of updates related to Dynamics Wave 2, in the "Email Message" to "Case" conversion dialog, the tree menu for case subject selection is not displayed correctly.

In fact, it is not possible to display some items, partially or completely.

One possible modification we sugg...

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0 Comments

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Category: Email (161)

STATUS DETAILS
New
1

Show Popup on E-Mail when clicking STRG+Enter

Currently the email is automatically send when clicking STRG+Enter in an email.

However, sometimes it happened that the shortcut was pressed unintentionally.


In Outlook (the old version) there is a popup that asks if someone wants to use this feature or not. It would be ...

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0 Comments

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Category: Email (161)

STATUS DETAILS
New
12

Implement Mention Feature in Dynamics CRM same as outlook

Hi, I'm not sure if this has already been posted or if it was available at some point but it would be extremely helpful to have the mention feature in Dynamics CRM to get someones attention:


"Use @mentions to get someone's attention"


This is a feature that cur...

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3 Comments

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Category: Email (161)

STATUS DETAILS
Under Review
22

Possibility to collaps email conversation threads in timeline

In order to get a better overview in the Timeline control, it would be helpful to be able to configure the Timeline to collapse email conversation threads similar to how it is done in Outlook.

I.e. default show the latest email in the conversation, with the possibility to expand instead ...

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4 Comments

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Category: Email (161)

STATUS DETAILS
New
9

Improved modern Email Template Editor no more in preview

D365 Customer Service Hub includes for a while new Email Templates Editor, but with indication Preview. Default behavior when template created presently that user can only use new editor despite being in preview, which is...

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0 Comments

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Category: Email (161)

STATUS DETAILS
Needs Votes