User Profile

Search with email body


Ability to search with email body (too many results?) – can be interesting when searching with very specific identifiers i.e. order number.  Search capability closer to Outlook performance.

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Category: Email (161)

STATUS DETAILS
Needs Votes

Identify case changes


Easily identify what information was updated in the cases since you last visited (why did the status change to information provided?).

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Category: Case Management (91)

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Needs Votes

Visibility of OOO messages


D365 is less efficient compared to Outlook. Teams that need to reach out to stakeholders not using D365 or connected systems often prefer to send their request via Outlook instead of via D365 email.


Visibility on out of office status of Internal stakeholders and their out of o...

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1 Comments

Category: Email (161)

STATUS DETAILS
Needs Votes

Drag and Drop


Drag and Drop contacts between To and CC. Want functionality similar to Outlook/OWA.


Today in D365 you have to look up each contact to add. You can take someone already in the TO and just drag them into CC or vice versa.

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1 Comments

Category: Email (161)

STATUS DETAILS
Needs Votes

Formatting lost when content copied from Excel/Word


Copying from Excel/Word is not user friendly. Formatting and size is partially lost, not well visible in the draft email screen.

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1 Comments

Category: Email (161)

STATUS DETAILS
Needs Votes

Email popup improvements



Ability to expand the pop-up email window feature to view all the emails available

in timeline, as well as replying to email in context.


Ability to move around the pop-up window. It is difficult to read the complete email

in Timeline if we have the pop-u...

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Category: Email (161)

STATUS DETAILS
Needs Votes

Pinning in CSW


No ability to pin cases or tabs is available in the Customer Service Workspace as it is in CSH.

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Category: Customer Service Workspace (61)

STATUS DETAILS
Needs Votes