Merge View Configuration
Business requested to add the columns in the merge View. Since Merge View is a managed View we are not able to do any changes. Please make the merge view as configurable.
Show case preview on all elements in contact temporal sequence
At the moment not every element in contact temporal sequence shows the case preview. In particular, we would like to suggest to implement the visualization of the case preview on the telephone element in contact temporal sequence
Thanks for your feedback. Currenly, the idea is unclear. Can you please elaborate on your idea particularly on case preview?
Regards,
PM, Microsoft
Flip timeline on case form
Swapping quickly whether the timeline timeline on case form is in ascending or descending order would bring quick wins as it bypasses the need to load several pages in the timeline in order to get to the first message. This is often needed when a user needs to get to know a case from the very ...
Thanks for your feedback. You can sort the records in the timeline using Sort newer to older or Sort newer to older command. Please refer - https://learn.microsoft.com/en-us/power-apps/user/add-activities#more-commands for details.
Regards,
PM, Microsoft
Issue with Power Apps Grid Control
We have noticed two bugs when enabling power apps grid control in case views. Filtering doesn’t work as it should. For example if I try to do filtering selecting “Edit filters” those doesn’t work at all.
Also Owner field shows only Teams not Users. Case Type and Source Type fi...
Thanks for your valuable feedback. We would request you to kindly raise a support ticket with Microsoft so that we can investigate the issue and resolve it.
Regards,
Product Manager,
Microsoft
Ability to Select Multiple Attachments when adding Attachments to Posts
We are happy you recently introduced the ability to include attachments when creating Posts to Cases. This allows users to not only tag others in the Post, but include the attachment they wish for the tagged user to review or reference.
However, if a user wishes to attach mul...
this is in the backlog and has been prioritized many times
Retain on the same tab on refresh
when user is working on some tab on the case screen and when the case is refreshed or reloaded then it should retain on the same tab.
Duplicate
Case cancellation comment/note
Include customizable dialog when cancelling like when resolving a case so user can make a comment on cancellation reason.
Thanks for your valuable feedback. We would appreciate more votes for us to consider this idea..
Regards,
Product Manager,
Microsoft
add regarding field to Case Resolution main form / complete implementation of Case Resolution activity entity
As the person responsible for managing case resolutions, I would like to be able to list and edit all case resolutions on the activities overview page. In addition, I would like the Regarding field to be added to the main form of the case resolution so that I can easily navigate to the referenced...
Thank you for your feedback. We are unable to precisely understand the requested idea, request you to elaborate and provide further clarity on the idea.
Sincerely,
PM, Microsoft.
OneNote Integration by Business Unit
Hi Folks, In Gaming we have a single Dynamics instance shared between all the compliance domains. We have multiple Business Units, one for each domain. We'd like to leverage the OneNote integration features but as we understand it, each case generates a new OneNote workbook. We'd like to be able ...
Thank you for your feedback.
Currently this is not in our roadmap; however, we are tracking it and if we get more feedback and votes, we may consider it in the future.
Sincerely,
PM, Microsoft.
Dynamics 365 Customer service delegation listing
Wish there is an option to easily advanced list and register cases to a delegation department and/or workflow or team member. Not featuring easy delegation registry per case, user may potentially alternative set delegation case or survey policies.
Thanks for your valuable feedback. Can you please elaborate your ask?
Regards,
Product Manager
Microsoft
Administrator
Thanks for your feedback. Can you please elaborate on the ask? Do you need to customize the merge dialog view? Can you please share some of the usecases for customizing this?
Regards,
PM, Microsoft