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Allow agents to add the closed conversation to the active case.

Maraka Harika on 10/31/2023 6:59:51 PM

Allow agents to add the closed conversations (Ex: WhatsApp conversations) to the active case. Currently only system admin is able to link the closed or cancelled conversation to the active case.

Category: Case Management
STATUS DETAILS
Needs Votes
Ideas Administrator

Administrator on 3/11/2024 7:24:47 AM

Thanks for your feedback. Would like to understand the usecase - why does a user need to link a closed/cancelled conversation to an active case?

Regards,
PM, Microsoft