Attachment control in a Case configure otpion to use all space available in a form
When you add on Case form the Attachments Control this will show all attachments coming from email activities. But there is no way to use all available space in a form.
We need an option that allows us configure the option that the control use full height and with of the for...
Analytics Tables
Customer wants to reduce ethe size of the Analytics table.
We have reviewed and informed customer that Audit analytics table is created due to the Athena's teams Fabric Link feature. The fabric feature will sync all the e...
Hiding External Dashboard visibility for mobile users
Tab and Dashboard availability feature is not working as expected in Power Apps model driven application for mobile application users. From settings "Enable for mobile" and "Available on phone" are applicable for web clie...
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Charts are not showing the exact limit
In charts, all the limit by default it is showing to 100.
To remove/hide the 'Open in New Tab' button from the Case Resolution window for the 'Customizable Dialog' box style set in the Customer Service Admin Center.
Environment: Customer Service Hup Apps.
Information:
In the Customer Service Admin Center, navigate to Case Settings → Other Settings. Ensure that the Resolve Case dialog box is set to 'Customizable Dialog'.
In the Customer...
Case Handling Widget should be available for Custom Mutli-Session Applications
The new Case Handling Time Widget is currently limited to the out-of-the-box Customer Service Workspace Model Driven App. Microsoft have confirmed that there are currently no plans in place to make this available to custom Multi-session Model Driven Apps. This should be universally available f...
Ability to add Field security on entity incident resolution
At present, it is not possible to apply field security to any fields within the 'Incident Resolution' entity. Implementing this functionality would be beneficial to ensure appropriate access control and data protection.
Selected charts option similar to selected views in dashboards configuration page
"Display Chat Selection" in the same way as "Show Selected Views" in the Dashboards to show only specific charts for that view.
In the charts configuration page on the dashboard, we need chart selector along with d...
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