Attachments need to be showed when the cases are added to related field in email.
The Case attachment subgrid retrieves attachments only from emails available within the current Case context. When regarding is blank or references another record, the email is not associated with that Case, so its attachments are not returned.
Disable 'See All Records' button on command bar
The "See All Records" button is a standard Microsoft out-of-the-box (OOB) subgrid command in the Unified Interface. It is system-generated and is not available for supported customization or global disablement.
This behavior is by design. Microsoft does not currently provide a supported ...
Insufficient tabs for handling multiple cases
The Customer Service workspace supports 10 concurrent sessions total: Home + nine work sessions. When this limit is reached, the platform intentionally blocks creation of another session until an existing work session is closed.
Documentation update should align with Feature deprecation and Clear roadmap for Alternative solutions
Currently, the "Smart Assist" feature (AI suggestions for similar cases and knowledge articles) has been officially deprecated in the Copilot Service Workspace. However, there is a critical issue where the official Microsoft Learn documentation - especially non-English versions such as Japanes...
Font Type and Size - set default and it not revert back
We could previously update our Font type and size via the personalisation settings cog on an email or note and it would remember this setting.
It is not reverting back to the standard Segoe UI size 9.
Size 9 does not meet accessibility requirements (need siz...
Attachment control in a Case configure otpion to use all space available in a form
When you add on Case form the Attachments Control this will show all attachments coming from email activities. But there is no way to use all available space in a form.
We need an option that allows us configure the option that the control use full height and with of the for...
Analytics Tables
Customer wants to reduce ethe size of the Analytics table.
We have reviewed and informed customer that Audit analytics table is created due to the Athena's teams Fabric Link feature. The fabric feature will sync all the e...
Hiding External Dashboard visibility for mobile users
Tab and Dashboard availability feature is not working as expected in Power Apps model driven application for mobile application users. From settings "Enable for mobile" and "Available on phone" are applicable for web clie...
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Charts are not showing the exact limit
In charts, all the limit by default it is showing to 100.