2

Possibility to set the default font for email per user

It would be great to be able to set default fonts and font sizes for composed emails in Dynamics for each user. Eg on their personal settings. It would also be great to be able to set the default font and font size for composed emails on the system settings.

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1 Comments

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Category: Customer Service (Case Management / Queues) (44)

STATUS DETAILS
New
1

Persistence of Dynamic Chart ribbon item

In the Service > Queues there's a chart button in the ribbon. When users interact with this it should remember its state and the element should refresh when they are working on the queue items. Currently when a user opens the chart and uses it to filter the queue items, if they proceed to the it...

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0 Comments

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Category: Customer Service (Case Management / Queues) (44)

STATUS DETAILS
New
1

Optimizing and reducing the sync time

We are experiencing a delay/ latency in the email reception due to the general behavior of email sync, which is delaying the case creation. By the time the case creation is done in MS Dynamics, the client's existing system is able to receive tickets, create case, forward the email and receive an ...

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0 Comments

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Category: Customer Service (Case Management / Queues) (44)

STATUS DETAILS
New
2

Align Dynamics Email Address Length Limit to Outlook's limit

Request to align Dynamics email length limit to Outlook's limit. Current Dynamics's limit is 200 characters, which is less than Outlooks limit of 254 characters. The result of this mismatch is emails may fail to sync into Dynamics if the email address length is too long.

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1 Comments

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Category: Customer Service (Case Management / Queues) (44)

STATUS DETAILS
New
5

See the availability of contacts when sending an email

When working on cases it is often required to reach out internally. If doing so by email using the built-in email functionality of CS app, it is not possible to see, whether a contact (internal) is available or not. It would be nice to have the same feature as in Outlook, where, before sending an...

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1 Comments

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Category: Customer Service (Case Management / Queues) (44)

STATUS DETAILS
New
6

Add attachments when composing an email from the timeline

When composing a new email from the timeline, there should be a button to add attachments so that users can send emails with templates to the customers directly from the timeline.

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0 Comments

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Category: Customer Service (Case Management / Queues) (44)

STATUS DETAILS
Needs Votes
6

SLA should be measured in working hours and not include off work hours as well

Currently SLA cannot be set up to only look at working hours but also off work hours need to be added to prevent cases from being escalated too soon. As a result especially for reporting the figures get quite confusing as they don't show the actual (working) time spent on the case but the total t...

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0 Comments

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Category: Customer Service (Case Management / Queues) (44)

STATUS DETAILS
Needs Votes
5

Set default email template when answering to an email from the timeline

The current process of selecting a template when answering to an email from the timeline is very time consuming and not user friendly. Right now the user needs to open the email, click on reply, then insert template, select the template, confirm changes and only then can start answering. There is...

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0 Comments

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Category: Customer Service (Case Management / Queues) (44)

STATUS DETAILS
Needs Votes
11

Standard font in Microsoft CRM

Hi Idea: set another default font for the Email editor. Thnx! Chedin

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0 Comments

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Category: Customer Service (Case Management / Queues) (44)

STATUS DETAILS
Needs Votes
1

Show "Attach File" button on new email activity

When a new email is started, there is no "Attach File" button in the menu ribbon, and the "Attachment" grid on the right side of the form does not show. Only once the email has been saved do these options appear. Suggestion is to remove this extra click and have the attachment options show on a n...

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0 Comments

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Category: Customer Service (Case Management / Queues) (44)

STATUS DETAILS
Needs Votes