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Swapping quickly whether the timeline timeline on case form is in ascending or descending order would bring quick wins as it bypasses the need to load several pages in the timeline in order to get to the first message. This is often needed when a user needs to get to know a case from the very beginning.

Category: Case Management
STATUS DETAILS
Completed
Ideas Administrator

Thanks for your feedback. You can sort the records in the timeline using Sort newer to older or Sort newer to older command. Please refer - https://learn.microsoft.com/en-us/power-apps/user/add-activities#more-commands for details. 

Regards,
PM, Microsoft