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Subject Configuration by Business Unit or Teams

Diego Batista on 10/4/2023 7:38:54 AM

The possible to configurate the Subject that depending on the Agent Portfolio, their should be only see the subject that associated to the team or Business Unit

Category: Case Management
STATUS DETAILS
Needs Votes
Ideas Administrator

Administrator on 4/8/2024 4:52:42 AM

Thanks for your feedback. Please keep voting for this idea to be considered. 

Regards,

PM, Microsoft

Comments

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RE: Subject Configuration by Business Unit or Teams

Stina Johansson on 2/22/2024 11:44:12 AM

Something we're struggling with as well. It would be ideal if this could be configured based on Business Unit. Currently, there's no way to specify which users should see particular subjects. Every user see all subjects. (SubjectId on the incident table)

Category: Case Management