77

Email convert to case

Can we have the pop-up box for email to case convert customizable? We would like subject field to become mandatory for us which is mandatory on the case form for us.

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7 Comments

Read more... 7 Comments

Category: Case Management (87)

STATUS DETAILS
Under Review
Ideas Administrator

Thanks for your valuable feedback. This idea is under consideration.

Regards,
Product Manager, Microsoft 

8

Allow Kanban board for cases

Currently Kanban boards are not allowed for cases. Please consider making them available, our users would love that and we believe that this can make case handling easier and more modern and state of the art.

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0 Comments

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Category: Case Management (87)

STATUS DETAILS
Needs Votes
Ideas Administrator

Thanks for the feedback. Please keep voting for this idea for us to consider it in our roadmap.

Regards,
PM, Microsoft.

3

Add buttons on the timeline to create activities

There is a Pluss sign on top of the timeline on the case form. On the left side of it there is a big empty space when you use a large screen. Could you add buttons for each activity, so that users can easily create an activity related to the case?

Just like on the general view of activit...

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0 Comments

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Category: Case Management (87)

STATUS DETAILS
Declined
Ideas Administrator

No item has been planned for this, we do have + sign to create activities

3

Merge View Configuration

Business requested to add the columns in the merge View. Since Merge View is a managed View we are not able to do any changes. Please make the merge view as configurable.



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1 Comments

Read more... 1 Comments

Category: Case Management (87)

STATUS DETAILS
Needs Votes
Ideas Administrator

Thanks for your feedback. Can you please elaborate on the ask? Do you need to customize the merge dialog view? Can you please share some of the usecases for customizing this?

Regards,
PM, Microsoft

2

Subject Configuration by Business Unit or Teams

The possible to configurate the Subject that depending on the Agent Portfolio, their should be only see the subject that associated to the team or Business Unit

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1 Comments

Read more... 1 Comments

Category: Case Management (87)

STATUS DETAILS
Needs Votes
Ideas Administrator

Thanks for your feedback. Can you please elaborate more on the ask?

Regards,

PM, Microsoft