Email convert to case
Can we have the pop-up box for email to case convert customizable? We would like subject field to become mandatory for us which is mandatory on the case form for us.
Changing Default Font When Sending An Email Through Dynamics
Currently, the font default is Seqoe UI and point 9 which just doesn't make sense. There is no way of changing this default and if you are sending many emails a day, it becomes quite a nuisance.
Properly support (automated) deployment of Automatic Record Creation (ARC) Rules (and also Routing Rules?).
Automatic Record Creation (ARC) Rules have been available for many years but their deployment is STILL not **fully** supported by MS. Each ARC Rule is associated with a Queue and although ARC Rules themselves are solution aware Queues are not. When you export **new** ARC Rules from one instance...
Ability to activate the Dynamics 365 Outlook Add In to Shared Inboxes
I would like to suggest the improvement of the Dynamics 365 Outlook Add In, which allows staff to track emails from a Shared Inbox. At the moment, staff copy the email to their personal inbox and track the email that way, but it is not clear as to why Shared Inboxes can not be done in the same w...
Cancel running SLA KPI Instances when the parent Case is Canceled
Current functionality is that SLA KPI instances that are activated when a case is created, will continue to run even when the case record is canceled. Also the "Resolve in" Date/Time counter will continue to count down, even though the case is terminated. For organizations that depend on these...
Ability to set a default queue lookup view
Currently: When a user routes a queue item/case, using the "route queued item" function, the default queue lookup view is set to Business Queues. This queue lookup view does not include all active queues and it includes inactive queues which creates a risk of users routing queue items to inact...
Need a field on the email entity that does NOT include HTML tags (ie when it is exported to Excel/Bi)
I understand why HTML tags are then on export of the rich text email. But there should be an OOB function/field that shows just the plain text.
Drag and Drop activities into another window
Ability to click and drag Activities out of an Entity record’s timeline into another window (to match drag and drop functionality in Outlook)
Retain on the same tab on refresh
when user is working on some tab on the case screen and when the case is refreshed or reloaded then it should retain on the same tab.
Track SLA before a deadline
Currently the SLA can be used only to track whether we take action after a given date, such as the creation of a new case. The functionality cannot be used where action has to be taken before a certain date. The SLA functionality is however very strong and flexible. As such I'd suggest that SL...
Administrator
Thank you for your feedback.
This is a great suggestion! We will consider this in our roadmap.
Sincerely,
Vamsi
PM, Microsoft.