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Customizable alerts for cases

It would be nice to have the ability for configuration of custom notifications for users regarding the selection of cases from queues. For instance -- if a queue item is present in the queue for a certain duration of time -- pop-out a notification in the CRM ribbon indicating an action is require...

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2 Comments

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Category: Case Management (96)

STATUS DETAILS
Declined
Ideas Administrator

Thank you for your feedback.

You can use Power Automate to build notification alerts. 

Sincerely,
PM,Microsoft.