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Customizable alerts for cases
It would be nice to have the ability for configuration of custom notifications for users regarding the selection of cases from queues. For instance -- if a queue item is present in the queue for a certain duration of time -- pop-out a notification in the CRM ribbon indicating an action is require...
STATUS DETAILS
Declined
Administrator
Thank you for your feedback.
You can use Power Automate to build notification alerts.
Sincerely,
PM,Microsoft.