automatically convert work order product to a customer asset and replace an existing customer asset's position in an asset tree structure OOTB.
For example, if the Field service engineer onsite need to change the feeding fiber, requirement is that, system should not create the new record with new product details, instead it should replace an existing customer asset's position in an asset tree structure OOTB.
Once the ...
STATUS DETAILS
New
Allow agents to add the closed conversation to the active case.
Allow agents to add the closed conversations (Ex: WhatsApp conversations) to the active case. Currently only system admin is able to link the closed or cancelled conversation to the active case.
STATUS DETAILS
Needs Votes