15

Knowledge article search for related information (especially related products)

.

Read more...

1 Comments

Read more... 1 Comments

Category: Knowledge Management (129)

STATUS DETAILS
Under Review
Ideas Administrator

Update - we are investing on Copilot capabilities for Knowledge at the moment and will find relevant opportunities to address these ideas that can help make Copilot better for Q&A.

13

A feature that allows us to customize the quick find view of knowledge articles.

.

Read more...

0 Comments

Read more... 0 Comments

Category: Knowledge Management (129)

STATUS DETAILS
Needs Votes
Ideas Administrator

Update - we are investing on Copilot capabilities for Knowledge at the moment and will find relevant opportunities to address these ideas that can help make Copilot better for Q&A.

13

Enable KB article rating (thumbs up) within the Relevance Search result list

.

Read more...

0 Comments

Read more... 0 Comments

Category: Knowledge Management (129)

STATUS DETAILS
Needs Votes
Ideas Administrator

Update - we are investing on Copilot capabilities for Knowledge at the moment and will find relevant opportunities to address these ideas that can help make Copilot better for Q&A.

13

Information category on article entity.

On article entity, it would be great to be able to choose multiple information categories as required item.
Cannot choose them currently.

Read more...

0 Comments

Read more... 0 Comments

Category: Knowledge Management (129)

STATUS DETAILS
Completed
Ideas Administrator

Thank you for your feedback.

We released this feature as part of the functionality in Dynamics 365 Knowledge Management on CSH and other UC Apps. Customers can related an article to multiple categories. 

Please refer to the following link for more information: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/portals/configure-knowledge-categories-articles

Please let us know if you are referring to any other feedback as part of this idea. 

Sincerely,

PM, Microsoft.

 

11

Knowledge base search extension by ignored entities

.

Read more...

0 Comments

Read more... 0 Comments

Category: Knowledge Management (129)

STATUS DETAILS
Needs Votes
Ideas Administrator

Update - we are investing on Copilot capabilities for Knowledge at the moment and will find relevant opportunities to address these ideas that can help make Copilot better for Q&A.

11

Knowledge Article when opened in a new window should adjust accordingly similar to other D365 forms

.

Read more...

1 Comments

Read more... 1 Comments

Category: Knowledge Management (129)

STATUS DETAILS
Needs Votes
Ideas Administrator

Update - we are investing on Copilot capabilities for Knowledge at the moment and will find relevant opportunities to address these ideas that can help make Copilot better for Q&A.

10

Persistent URLs for articles

.

Read more...

1 Comments

Read more... 1 Comments

Category: Knowledge Management (129)

STATUS DETAILS
Needs Votes
Ideas Administrator

Update - we are investing on Copilot capabilities for Knowledge at the moment and will find relevant opportunities to address these ideas that can help make Copilot better for Q&A.

10

Setting of increasing the number of characters of [Topic] name on the record view.

.

Read more...

0 Comments

Read more... 0 Comments

Category: Knowledge Management (129)

STATUS DETAILS
Needs Votes
Ideas Administrator

Update - we are investing on Copilot capabilities for Knowledge at the moment and will find relevant opportunities to address these ideas that can help make Copilot better for Q&A.

9

About the 'Contains' settings in search

I understand that adding an asterisk before the search word in the quick search box allows for searching in the "contains" field. However, this is not convenient for CRM users. It would be more useful if there were a way to adjust the search settings to lo...

Read more...

0 Comments

Read more... 0 Comments

Category: Knowledge Management (129)

STATUS DETAILS
New
9

Allocate Capacity

FYI - MS 2410140050000894 (within Powerplatform - the button 'Allocate Capacity ' - shows overall capacity purchased - can you include a 2nd line in the screen below to show what capacity is actually available to use ?


the 1st screen sort of sends wrong meesag...

Read more...

0 Comments

Read more... 0 Comments

Category: Knowledge Management (129)

STATUS DETAILS
New