Knowledge article search for related information (especially related products)
A feature that allows us to customize the quick find view of knowledge articles.
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Update - we are investing on Copilot capabilities for Knowledge at the moment and will find relevant opportunities to address these ideas that can help make Copilot better for Q&A.
Enable KB article rating (thumbs up) within the Relevance Search result list
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Update - we are investing on Copilot capabilities for Knowledge at the moment and will find relevant opportunities to address these ideas that can help make Copilot better for Q&A.
Information category on article entity.
On article entity, it would be great to be able to choose multiple information categories as required item.
Cannot choose them currently.
Thank you for your feedback.
We released this feature as part of the functionality in Dynamics 365 Knowledge Management on CSH and other UC Apps. Customers can related an article to multiple categories.
Please refer to the following link for more information: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/portals/configure-knowledge-categories-articles
Please let us know if you are referring to any other feedback as part of this idea.
Sincerely,
PM, Microsoft.
Knowledge base search extension by ignored entities
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Update - we are investing on Copilot capabilities for Knowledge at the moment and will find relevant opportunities to address these ideas that can help make Copilot better for Q&A.
Knowledge Article when opened in a new window should adjust accordingly similar to other D365 forms
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Update - we are investing on Copilot capabilities for Knowledge at the moment and will find relevant opportunities to address these ideas that can help make Copilot better for Q&A.
Persistent URLs for articles
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Update - we are investing on Copilot capabilities for Knowledge at the moment and will find relevant opportunities to address these ideas that can help make Copilot better for Q&A.
Setting of increasing the number of characters of [Topic] name on the record view.
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Update - we are investing on Copilot capabilities for Knowledge at the moment and will find relevant opportunities to address these ideas that can help make Copilot better for Q&A.
About the 'Contains' settings in search
I understand that adding an asterisk before the search word in the quick search box allows for searching in the "contains" field. However, this is not convenient for CRM users. It would be more useful if there were a way to adjust the search settings to lo...
Allocate Capacity
FYI - MS 2410140050000894 (within Powerplatform - the button 'Allocate Capacity ' - shows overall capacity purchased - can you include a 2nd line in the screen below to show what capacity is actually available to use ?
the 1st screen sort of sends wrong meesag...
Administrator
Update - we are investing on Copilot capabilities for Knowledge at the moment and will find relevant opportunities to address these ideas that can help make Copilot better for Q&A.