Knowledge Article stylesheet


Allow organisations to include a stylesheet for knowledge articles to enforce business style rules and enhance user experience. The current articles seem not to have any stylesheet and so use the browser default. Expecting article authors to add style information directly is inefficient and will ...

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Category: ()

STATUS DETAILS
New

Access to knowledge articles


I would like to see the retail end have access to view the knowledge articles - retail is customer service.

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Category: General (206)

STATUS DETAILS
Needs Votes

Bug: using target="_blank" fails in Chrome


Currently CE knowledge articles are displayed in an iframe and have target=_blank" programmatically added to the a attribute to open links in a new tab. Unfortunately in Chrome this doesn't work - the new tab is opened but some or all of the content fails to load. We have noticed this in links...

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Category: Knowledge Management (46)

STATUS DETAILS
Declined

Persistent URLs for articles


Currently links to articles are version dependent. So if an article gets updated links made to it previously will then go to the archived article - and there's no way to automatically update links. It would make sense for links to be based on the persistent article ID number. Also ideally links w...

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Category: Knowledge Management (46)

STATUS DETAILS
Needs Votes