Knowledge Article when opened in a new window should adjust accordingly similar to other D365 forms


When you open a knowledge article from a case the display of the said article should adjust accordingly when opened in a new window. Right now, when you open an article specially with images inside the article the display is small and does not adjust as per the aspect display of the window. This...

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Category: Knowledge Management (59)

STATUS DETAILS
New

Sent Items Ending up under Queues in D365 CE


When auto-tracking of email is enabled in CE, it is understood that all email will be tracked in the system. However, this created a problem whenever a user trigger the "Reply" "Reply all" and "Forward" action with a tracked email which is connected to an active queue, once an email is resolve...

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3 Comments

Category: Email Management and Outlook Integration (249)

STATUS DETAILS
New