Preserve the same Font-Size in a Knowledge Article When it is being added to an e-mail
The font size selected during creation of a Knowledge Article is not the same when it is added to an e-mail.
For example:
- Knowledge Article KA1 is created with the font Verdana 12.
- When responding a customer's inquiry, KA1 is insertet to the e-mail response....
STATUS DETAILSNew
Localization for knowledge article categories
There is currently no built-in way to translate categories for knowledge articles. These come up in the knowledge base navigation of the partnerportal template for example.
The idea is to add a translation to categories in the same way as is available for knowledge articles.
Signalling of previously opened Knowledge Articles
When I see the list of knowledge articles present in a case, I would like to be able to tell apart the articles that I have already opened and read for the management of the same case.
Search Analytics for Knowledge Management Portal
Analytics to understand Dataverse searches submitted on the Knowledge Management Portal: Top 100 search terms, List all search terms
For adding custom entity into knowledge management having schema name more than 23 character in lenght
We have an old custom entity having schema name (path_bdintakerequesttracker) is more than 23 characters which is not allowed to add into knowledge management. if schema length will be increase then I will add my entity into KM.
Or else I need to create new entity and add al...
Knowledge Article Pins resolve to latest version
Translate knowledge articles in real-time
Read out knowledge articles loud
Views field should also count views via direct link to knowledge article (not popped out from knowledge search)
Add heart symbol to set article up as favorite to "popped out articles"