D365 should have the option to disable ADD user auto syncing
In D365, AAD users with valid licenses will be auto synced to Power Platform environment and there's no option to disable this feature except for using security group. We should have the feature to give tenant admin more ability to control the user.
Persistent Knowledge Article link to latest published version
Knowledge Management teams actively update content by creating Major versions of articles when changes are needed. Users access Favorite articles for easy references and may even bookmark in their browser. We have tested and the Favorite and link share options remain static to the version when...
Multi-Language Document Search Filter - SharePoint
Introduction: Microsoft Dynamics 365 Customer Service offers robust capabilities for managing customer interactions and leveraging knowledge bases. The integration with SharePoint through the Knowledge -> External Search Providers feature is invaluable for accessing doc...
Enable Faceting for Customer Service App Search
We would like the ability to utilize faceting within the CS app. This would enable us to customize the Search experience for call center agents to include user-based filtering and provide a modern search experience. To take it a step further, a "Power Page" specifically for the CS App would ex...
Fix Knowledge Article sanitization logic
Regarding MS support ticket 2405130030000210.
Please fix or alter the Knowledge Article sanitization logic to allow the ">" CSS selector. Removing this selector breaks our article formatting.
Display related records on the timeline for Knowledge Articles & other entities
This feature is enabled (in preview) for Accounts, contacts, cases, and opportunities but for some reason, the Knowledge Article entity was left out. To provide the ability to see Artice version in a roll-up would be very useful for Knowledge Managers and Authors rather than having to use the ...
Display related products, related articles and related content access levels in agent´s knowledge article form
As an Agent finding a Knowledge Article, I would like to see the info the Knowledge Author added to the Article.
Additionally, it would be nice to filter (=facett) on this information
Supporting Vanity URL's
When using the knowledge management portal, it would be good to have a URL slug available for knowledge articles or the ability to setup re-write rules for knwoledge articles so instead of looking like this:
https://knowledge.domain.com/knowledgebase/ka-111000 (using the {kbnu...
Preserve the same Font-Size in a Knowledge Article When it is being added to an e-mail
The font size selected during creation of a Knowledge Article is not the same when it is added to an e-mail.
For example:
- Knowledge Article KA1 is created with the font Verdana 12.
- When responding a customer's inquiry, KA1 is insertet to the e-mail response....
STATUS DETAILSNew
Localization for knowledge article categories
There is currently no built-in way to translate categories for knowledge articles. These come up in the knowledge base navigation of the partnerportal template for example.
The idea is to add a translation to categories in the same way as is available for knowledge articles.