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We want a feature that allows us to customize the quick find view of knowledge articles.


In order to search Knowledge articles, the quick find view must contain the following columns.

Search knowledge articles in the Customer Service Hub in Dynamics 365 Customer Service | Microsoft Docs

  • Article Public Number
  • Content
  • Created On
  • Keywords
  • Knowledge Article Views
  • Language
  • Major Version Number
  • Minor Version Number
  • Modified On
  • Rating
  • Status
  • Title

Since the search results will be complicated, I think that the feature that allows us to customize the columns that are inscribed in these columns is a very useful feature.


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