14

If you create one of the new knowledge articles it is possible to add some "related information". E.g. related products. So the knowledge article is linked with the product. Problem is that if you're working in an incident you can't search an article which includes the related product. Idea is to enhance the knowledge article search for related information.

STATUS DETAILS
Under Review
Ideas Administrator

Thank you for your feedback.

This is a great suggestion! We will consider this in our roadmap.

We are looking at adding more filtering options during knowledge search (like product) in upcoming releases. We will keep the idea updated accordingly.  

Sincerely,

PM,

Microsoft.

Comments

D

Filtering options on related information (category and product) would be very usefull.

Category: Knowledge Management