When you open a knowledge article from a case the display of the said article should adjust accordingly when opened in a new window. Right now, when you open an article specially with images inside the article the display is small and does not adjust as per the aspect display of the window.

This was raised to Microsoft and informed them that the display should adjust when opened in another window but they said that's how it should be and suggested me to log it here. Hopefully they apply this soon as it affects the user experience for this feature



It would help if you post example images that demonstrate the issue.

Category: Knowledge Management