20

KB Article links to other articles in content

Currently there is no easy / user-friendly way to add links between articles within the article content. Some sort of tag format that could link by article number or title would be excellent.

Read more...

4 Comments

Read more... 4 Comments

Category: Knowledge Management (57)

STATUS DETAILS
Needs Votes
4

Add custom fields to knowledge search results

It is possible to add custom fields to knowledge articles and also to integrate them into the knowledge search criteria, but it is not possible to display additional fields in the search result area.

Customizing options for the search result form would be very helpful.

Read more...

0 Comments

Read more... 0 Comments

Category: Knowledge Management (57)

STATUS DETAILS
New
3

Knowledge Search - Ability to select fields other than title

Currently, knowledge article uses Case Title by default to show the recommended articles. We should have a way to add more than Case Title in the search field criteria. For eg. we are using two other columns in Case entity to categorize the case (eg. Area: Account Locked Sub Area: Unlock Account)...

Read more...

0 Comments

Read more... 0 Comments

Category: Knowledge Management (57)

STATUS DETAILS
New