Limitation: SharePoint Articles Not Supported When Knowledge Management Agent Is Enabled
- For Ask A Question to use CRM Knowledge Articles & SharePoint documents, it requires the knowledge source configuration Copilot Studio option
- Customer Knowledge Management Agent requires knowledge base articles only. It cannot have Copilot ...
STATUS DETAILSNew
In Knowledge Articles, anchor links should work as expected even in Designer or Preview mode
According to the official document of creating and managing knowledge article, anchor links do not work in Designer or Preview mode, and we can only test it directly in knowledge search or through portals.
The anchor links should function as expected even in these modes, navig...
Unify Knowledge Sources Across "Ask a Question" and "Draft Email" in Copilot for Service
In Copilot for Service, there’s currently a disconnect between the different knowledge-grounding experiences used in the 'ask a question' and 'draft an email' features:
- When using internal knowledge base articles (from Dynamics 365), these are available in both features.
STATUS DETAILSNew
Provide a stable “root URL” for Knowledge Articles that always opens the latest active version
Currently, when a Knowledge Article in Dynamics 365 is released as a new version, a new version‑specific URL is generated. If this URL is referenced in other documents, emails, or systems, those references continue to point to the older version and do not open...