KB Article links to other articles in content
Currently there is no easy / user-friendly way to add links between articles within the article content. Some sort of tag format that could link by article number or title would be excellent.
Enhance KB-Search control for agent experience
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Thank you for your feedback.
We have added these to our active product backlog and will be planned as suitable. We encourage you to add more votes (if these are relevant to you!) so that it becomes easier for us to prioritize them.
Search Analytics for Knowledge Management Portal
Analytics to understand Dataverse searches submitted on the Knowledge Management Portal: Top 100 search terms, List all search terms
A feature that allows us to customize the quick find view of knowledge articles.
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Update - we are investing on Copilot capabilities for Knowledge at the moment and will find relevant opportunities to address these ideas that can help make Copilot better for Q&A.
Localization for knowledge article categories
There is currently no built-in way to translate categories for knowledge articles. These come up in the knowledge base navigation of the partnerportal template for example.
The idea is to add a translation to categories in the same way as is available for knowledge articles.
Signalling of previously opened Knowledge Articles
When I see the list of knowledge articles present in a case, I would like to be able to tell apart the articles that I have already opened and read for the management of the same case.
Administrator
Thank you for proposing the idea. We have added it to our active backlog and evaluating further.
We are looking into ways to copy article url of one article inside content field of another article while showing a suggestion of similar articles in the authoring form (using Copilot). If this approach sounds good, please let u sknow or else suggest other approaches that you see fit.