KB Article links to other articles in content
Currently there is no easy / user-friendly way to add links between articles within the article content. Some sort of tag format that could link by article number or title would be excellent.
Enhance KB-Search control for agent experience
We use the OOB Knowledge Base Search control for multiple customers Since the latest release there are allready some improvements implemented for the admin experience (automatic filtering etc.), but we are missing crucial functionality for the agent experience. It would be great if it's possib...
Thank you for your feedback.
These are great suggestions. We have added these to our active product backlog and will be planned as suitable. We encourage you to add more votes (if these are relevant to you!) so that it becomes easier for us to prioritize them.
Option to disable validation and auto-format of HTML code in KA editor
KA editor validates and modifies HTML codes we put in automatically, which completely changes the layout of the article causing huge impact. Can we have option to disregard the validation and auto-format? Woud like to keep the HTML code as designed by author and render the article as expected....
This behavior is intentional to protect from security vulnerabilities. However, we have noted your suggestions and will evaluate further.
To have auto refresh Category subgrid inside Knowledge Article entity
To include the associate category inside the knowledge article, it needs to be placed in the "Related Information" section. However, we have found a more efficient solution that avoids the need to navigate to the section. We propose adding another subgrid for categories entity. Although this a...
Thanks for reaching out via idea portal. At high level, it seems like customization. So, we would like to understand why and how tis has helped you and whats the opportunity to generalize this in the product. Request you to provide screenshots and explanations to the above questions.
Thanks,
Microsoft
Filter KB Articles in My Favorites tab
When user marks any Published KB Article as Favorite then it will be shown in My Favorites tab of Knowledge Articles app-side panel. When that article is Archived or moved to Draft status then also such articles are visible to users through the app side panel. There should be option to filter ...
Thanks for putting out the idea. Request more votes if this idea is applicable to other customers too.
Administrator
Thank you for proposing the idea. We have added it to our active backlog and evaluating further.
If you are interested in brainstorming and validating our approach, please indicate.
In the meantime, please continue to vote in support of it if its relevant to you. If you can also add about scale of impact and business significance it has for your org, it will help us pursue this more rationally.