54

KB Article links to other articles in content

Currently there is no easy / user-friendly way to add links between articles within the article content. Some sort of tag format that could link by article number or title would be excellent.

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5 Comments

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Category: Knowledge Management (64)

STATUS DETAILS
Needs Votes
1

Multiple KB articles into e-mail body

We would like to be able to use multiple KB articles and insert them into one email to the customer. Comparable to marketing content that can be added to marketing emails.


Customers now use Email Templates and need to create a lot of them to use customized text. If they want t...

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0 Comments

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Category: Knowledge Management (64)

STATUS DETAILS
New