78

KB Article links to other articles in content

Currently there is no easy / user-friendly way to add links between articles within the article content. Some sort of tag format that could link by article number or title would be excellent.

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11 Comments

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Category: Knowledge Management (115)

STATUS DETAILS
Needs Votes
Ideas Administrator

Thank you for proposing the idea. We have added it to our active backlog and evaluating further.

We are looking into ways to copy article url of one article inside content field of another article while showing a suggestion of similar articles in the authoring form (using Copilot). If this approach sounds good, please let u sknow or else suggest other approaches that you see fit.

33

Option to disable validation and auto-format of HTML code in KA editor

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5 Comments

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Category: Knowledge Management (115)

STATUS DETAILS
Needs Votes
Ideas Administrator

Update - we are investing on Copilot capabilities for Knowledge at the moment and will find relevant opportunities to address these ideas that can help make Copilot better for Q&A.

25

Search Analytics for Knowledge Management Portal

Analytics to understand Dataverse searches submitted on the Knowledge Management Portal: Top 100 search terms, List all search terms


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2 Comments

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Category: Knowledge Management (115)

STATUS DETAILS
New
16

Notify me of cnhages to a Knowledge Article

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1 Comments

Read more... 1 Comments

Category: Knowledge Management (115)

STATUS DETAILS
Needs Votes
Ideas Administrator

Update - we are investing on Copilot capabilities for Knowledge at the moment and will find relevant opportunities to address these ideas that can help make Copilot better for Q&A.

8

Views field should also count views via direct link to knowledge article (not popped out from knowledge search)

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1 Comments

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Category: Knowledge Management (115)

STATUS DETAILS
Under Review
Ideas Administrator

Update - we are investing on Copilot capabilities for Knowledge at the moment and will find relevant opportunities to address these ideas that can help make Copilot better for Q&A.

5

Translate knowledge articles in real-time

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0 Comments

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Category: Knowledge Management (115)

STATUS DETAILS
Needs Votes
Ideas Administrator

Update - we are investing on Copilot capabilities for Knowledge at the moment and will find relevant opportunities to address these ideas that can help make Copilot better for Q&A.

4

Knowledge articles sent from CASE e-mail form: enabled tracking to flag it as "sent to customer=yes"

Currently when support agent use email form in CASE management, and use "Insert Knowledge Article" to include a KA in the email (this is great to send multiple articles in one email), the article is not linked to the CASE and not tracked in Knowledge Articles Incident entity as Sent to custome...

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0 Comments

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Category: Knowledge Management (115)

STATUS DETAILS
New
4

Persistent Knowledge Article link to latest published version

Knowledge Management teams actively update content by creating Major versions of articles when changes are needed. Users access Favorite articles for easy references and may even bookmark in their browser. We have tested and the Favorite and link share options remain static to the version when...

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0 Comments

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Category: Knowledge Management (115)

STATUS DETAILS
New
4

Signalling of previously opened Knowledge Articles

When I see the list of knowledge articles present in a case, I would like to be able to tell apart the articles that I have already opened and read for the management of the same case.


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1 Comments

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Category: Knowledge Management (115)

STATUS DETAILS
New
1

Knowledge Article - Linking articles and navigating search functionality

The following solutions that will improve the overall experience and usablility ofr Knowlegde Articles (KA) D365.


Requirement - Linking KA's:

  1. A KA creator must be able to link multiple KA's together.
  2. E.g. KA1 (paint wall) is linked to ...

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    0 Comments

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    Category: Knowledge Management (115)

    STATUS DETAILS
    New