Enable opt-in to trigger from other source than form
We set up the double opt-in for one of our Business Unit, we choose into the settings to send an automatic email trought the default journey to each people that submit a form. This part is OK.
But, we also need to ensure that all others people that enter into our system CRM or Ma...
Feature Request – Improved Double Opt-In Functionality in Forms
I would like to submit a feature request regarding the current implementation of double opt-in (DOI) in forms within Customer Insights – Journeys.
Based on our recent testing, we have identified several critical issues with the current DOI behavior that limit its usability in real-world ...
Preferred Email Address
Currently, in a journey, when I select the email to send to, I can only pick one for all segment members. For example, I want my newsletter to go to everyone's primary email, or I could select a different email field option like work email, etc. But I can only have one.
We wou...
Master System Suppression list view
Currently, there is no easy way to view or manage the Master System Suppression List in Dynamics 365 Customer Insights – Journeys.
Users must manually check the Communication Tab for each contact to verify if they are on the suppression list, which can be time-consuming, especially when...
Load consent for Tracking
Currently its not possible to load consent for the tracking purpose. Please add support for that. As we have customers who has collected and want to migrate that consent. Right now we have to build a migration tool specifically for that.
Marketing forms and preference centers should also be able to update consent for custom channels
The current version of CI-J only allows use of the preference centers and marketing forms to update conset records for email and sms channels, in spite of the model itself being able to also model a custom channel. When sending messages, the custom channel type consents are enforced when sendi...
Automation of Contact Point Consent Records for Leads and Contacts
- Currently utilizing Load consent functionality Contact Point Consent can be given for the bulk of Leads and Contacts in a single trigger, but we need to select it manually there is no standard automated process available.
- The new contacts are not found in the "msd...
STATUS DETAILSNew
Embed Preference Center Forms in personal CMS (RTM)
In Outbound Marketing, it was easy to embed the subscription center into your personal CMS to host it via JavaScript on your webpage, allowing for a consistent user experience for your customers. In Real-Time Marketing, this is not possible (yet?).
Only general forms support J...
Add another option in subscription form to set behavior when a topic/purpose is left unchecked
Currently, when a topic/purpose checkbox is unchecked, it will be taken into account by default when submitting the form. It would be nice to have an additional option to set the desired behavior when a checkbox is unchecked, so that customers can make the form ignores the unchecked checkbox f...
DOI for event registrations
We see a fantastic opportunity to enhance the RTM experience by enabling customers to subscribe to our newsletter directly through the event registration process. By integrating the option to collect commercial consent via a double opt-in (DOI) journey within the event registration form, we ca...