Preference Page - Real Time - Branding & Styling
Please allow us to brand and style the Preference Page used by Real Time Marketing. There is no way to add colors, a logo, font, etc. There is an area for text that says it supports images but it does not. I opened a ticket with MS and they confirmed it does not support these. We want the abi...
Preference Centre- Automatically uncheck subscription lists when a user checks Unsubscribe
When using Subscription Lists on a Subscription Form, there currently isn't a way to automatically uncheck the selected Subscription Lists if the 'Unsubscribe from all' box is checked. As it stands, the form will allow you to submit with both the Unsubscribe and Subscription Lists checked whic...
This capability is available in real-time journeys preference centers. When a parent purpose is opted out, the child topics get greyed out and the user cannot provide consent for them unless they opt-into the parent purpose first.
Regards,
Anubhav
Consent Center - Load consent automatically for LEADS
Since 2022 release wave 2, we are able to use Leads in Real-time Marketing journeys without having a Contact associated to it (no qualification needed).
Load Consent is now able to create consent records based on the lead records in the system, in addition to supporting contacts and marketing/subscription lists.
Regards,
Anubhav
Make link to Subscription Center on Marketing Email optional
We send both external and internal communications using Dynamics 365 for Marketing. We do not want people to unsubscribe from internal communications, it would be nice to not have to include the link on these emails, the only workaround we have for this currently is trying to hide the link.
This feature was implemented in real time maketing - we allow now to delete unsubscribe link and company address fields (eg to replace our OOB Preference center with the link to your 3rd party consent platform - or to add another custom field with legal address instead our default company address field). You will still get warnings when publishing this email but it is not blocking you any more.
Email Address Specific Consent
The CRM record email fields date back to the times when you might have had only one or two email addresses, no linkedin, no facebook, ect. In our case we may have a specific consent in regards to the linkedin email address (often this is the private @hotmail.com address) but any other consents ...
Thank you for your feedback. We have released this feature as part of real-time marketing. You can find more information about per-email address consent here: Manage consent for email and text messages in real-time marketing (Dynamics 365 Marketing) | Microsoft Learn Sincerely, Kevin Woley, Microsoft
Include Option to Use Subscription Centers in Real-Time Marketing Instead of Preference Page
Background Information
With the Real-Time Marketing feature, Commer...
Thank you for your feedback! This capability was shipped in 2022 Release Wave 1. The product documentation can be found here - Use outbound subscription centers in real-time journeys
Regards, Kevin Woley, Microsoft
Allow Unsubscribe of Email Address, Not Just Contact
When a person unsubscribes, allow them to unsubscribe all contacts with that same email address. Do not just unsubscribe the one contact. We have multiple customers who allow more than 1 contact with the same email address and need this solution better provided to follow laws.
Thank you for your feedback. This is now possible with real-time marketing. Manage consent for email and text messages in real-time marketing (Dynamics 365 Marketing) | Microsoft Learn Sincerely, Kevin Woley, Microsoft
Deactivate Tracking for if user opt-outs or for a certain company
I need to deactivate tracking for the contacts of my own organisation for internal newsletters because of legal issues. Currently it is only possible to deactivate tracking for specific links (https://community.dynamics.com/365/marketing/f/768/p/308223/893546#893546). Some mailing programs (li...
The tracking purpose consent in real-time journeys enables you to disable tracking for any user that wants to opt-out of it.
Regards,
Anubhav
Using Subscription Center Compliances in Realtime Marketing for Leads
Since some month it is already possible to creat compliances in Realtime Marketing and connect them with subscription center. But this scenario is only working when you sent the emails to contacts, not to leads. One of my clients is having the following scenario:
- Emails n...
STATUS DETAILSCompleted
As part of Wave 1 2023, we will be releasing the ability to create different compliance profiles for different geographic locations, each with its own address field. You will be able to use those in Real-time marketing to reach Leads. Each compliance profile will have its own preference center, allowing leads to update their preferences specific to their region.
Sincerely,
Will Genge, PM, Microsoft
Real Time Marketing - Please Add Subscription List Support
Real Time Marketing comes with a Preference Page. This page is needed to manage the new Contact-point based consent records. However, this page does not support any subscription list preferences. Please add the ability for customer's to manage their subscription list preferences to the Pref...
This capability is now supported in real-time journeys with the introduction of Topics in consent management.
Regards,
Anubhav
Administrator
Regards,
Anubhav