224

Double Opt-In Process in Realtime Marketing

Please allow us a double optin process in real time marketing in standard. This lack of functionality makes it difficult for us to use real-time marketing in the European environment. Using the double optin process in outbound marketing is not a flawless solution. Thank you.

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17 Comments

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Category: Consent and Compliance (80)

STATUS DETAILS
Completed
Ideas Administrator
Thank you for your feedback. We have released this feature. You may see find it here: https://learn.microsoft.com/dynamics365/customer-insights/journeys/real-time-marketing-double-opt-in
Sincerely, Petr Jantac, Microsoft
35

Show related Topics list on a Contact form

It should be possible to display the actual related topics the same way it works for OBM subscription lists.

For now we can't see on a contact form, which topics did the client choose.

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0 Comments

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Category: Consent and Compliance (80)

STATUS DETAILS
Completed
Ideas Administrator
We have a feature planned for public preview in March release that should help address your feedback - Easily manage customer consent from contact and lead forms | Microsoft Learn 

Regards,
Anubhav
25

General DOI Processing / Optimize DOI Process

Hi,


in D365 Marketing we can use 2 ways of Opt-In - Global Opt-In and Form Opt-In.


But both have advantages and disadvantes and both ways are not 100% usable for a lot of customers.


Global Opt-In Disadvantages:


20

Allow Testsend for confirmation emails

Currently it is not possible to use the "Test send"-functionality when creating a confirmation email for the DOI-process. According to https://docs.microsoft.com/en-us/dynamics365/marketing/form-double-opt-in#create-a-subscription-confirmation-request-message this is a planned behavior. The wor...

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0 Comments

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Category: Consent and Compliance (80)

STATUS DETAILS
Completed
Ideas Administrator

This is possible on RTM

19

Preference Page - Real Time - Branding & Styling

Please allow us to brand and style the Preference Page used by Real Time Marketing. There is no way to add colors, a logo, font, etc. There is an area for text that says it supports images but it does not. I opened a ticket with MS and they confirmed it does not support these. We want the abi...

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0 Comments

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Category: Consent and Compliance (80)

STATUS DETAILS
Completed
Ideas Administrator
Preference centers in Real-Time journeys have comprehensive support for branding and styling out of the box. 

Regards,
Anubhav
18

Preference Centre- Automatically uncheck subscription lists when a user checks Unsubscribe

When using Subscription Lists on a Subscription Form, there currently isn't a way to automatically uncheck the selected Subscription Lists if the 'Unsubscribe from all' box is checked. As it stands, the form will allow you to submit with both the Unsubscribe and Subscription Lists checked whic...

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0 Comments

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Category: Consent and Compliance (80)

STATUS DETAILS
Completed
Ideas Administrator

This capability is available in real-time journeys preference centers. When a parent purpose is opted out, the child topics get greyed out and the user cannot provide consent for them unless they opt-into the parent purpose first.

Regards,
Anubhav

14

Consent Center - Load consent automatically for LEADS

Since 2022 release wave 2, we are able to use Leads in Real-time Marketing journeys without having a Contact associated to it (no qualification needed).

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0 Comments

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Category: Consent and Compliance (80)

STATUS DETAILS
Completed
Ideas Administrator

Load Consent is now able to create consent records based on the lead records in the system, in addition to supporting contacts and marketing/subscription lists.

Regards,
Anubhav

14

Make link to Subscription Center on Marketing Email optional

We send both external and internal communications using Dynamics 365 for Marketing. We do not want people to unsubscribe from internal communications, it would be nice to not have to include the link on these emails, the only workaround we have for this currently is trying to hide the link.

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1 Comments

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Category: Consent and Compliance (80)

STATUS DETAILS
Completed
Ideas Administrator

This feature was implemented in real time maketing - we allow now to delete unsubscribe link and company address fields (eg to replace our OOB Preference center with the link to your 3rd party consent platform - or to add another custom field with legal address instead our default company address field). You will still get warnings when publishing this email but it is not blocking you any more.

11

Email Address Specific Consent

The CRM record email fields date back to the times when you might have had only one or two email addresses, no linkedin, no facebook, ect. In our case we may have a specific consent in regards to the linkedin email address (often this is the private @hotmail.com address) but any other consents ...

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1 Comments

Read more... 1 Comments

Category: Consent and Compliance (80)

STATUS DETAILS
Completed
Ideas Administrator

Thank you for your feedback. We have released this feature as part of real-time marketing. You can find more information about per-email address consent here: Manage consent for email and text messages in real-time marketing (Dynamics 365 Marketing) | Microsoft Learn Sincerely, Kevin Woley, Microsoft

10

Include Option to Use Subscription Centers in Real-Time Marketing Instead of Preference Page

Background Information

With the Real-Time Marketing feature, Commer...

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0 Comments

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Category: Consent and Compliance (80)

STATUS DETAILS
Completed
Ideas Administrator

Thank you for your feedback! This capability was shipped in 2022 Release Wave 1. The product documentation can be found here - Use outbound subscription centers in real-time journeys

Regards, Kevin Woley, Microsoft