Enable auditing for Dataverse for Teams database
In an environment of type "Microsoft Teams", auditing should be enabled to enhance security without the need to upgrade to Dataverse database.
Remove deprecated "auditretentionperiod" attribute when using API call
When using the API call to "/api/data/v9.0/organizations", the value for "auditretentionperiod" does not reflect the audit retention period setting in admin center. However, the value is updated correctly for "auditretentionperiodv2", which can cause confusion to customers. The "auditretention...
Increase the action limit or optimize the journey so that users are less likely to hit the 500 actions limit
When users design a journey, if it is complex enough, there will be an error when publishing it: "Journey could not be published due to too many actions being present exceeding '500'". It's frustrating as a user to build a journey and have the system say it’s too complex.
It w...
Allow agents to directly take over bot conversations
Currently, there is no way for agents to directly take over bot conversations. They have to configure a topic with Copilot so that it can help transfer case from bot to agents, but this is a workaround.
It would be great if this feature is implemented to help with customer's o...
Allow users to apply Field Level Security override to triggers in Real-time marketing
Currently, FLS override is possible for personalization, journey, and segment. However, this is not applicable for triggers yet.
It would be helpful for users if this can be applied to triggers as well.
Rename specific labels in Queue dashboard of Omnichannel historical analytics to avoid misleading
Currently, in the Queue dashboard, it is showing data for "Incoming sessions". However, Queue dashboard includes both incoming and outgoing conversations, so the "Incoming sessions" label is misleading.
It would be helpful if the label is renamed so that users can understand m...