129

Tracking Icon is not available when Dynamics 365 App for Outlook is configured

When we configure CRM Client for Outlook and track records in Outlook configured in CRM we see tracking icon which helps us to understand that the record is tracked in Dynamics 365 organization.

However when we configure CRM App for Outlook, we do not see tracking icon when we trac...

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39 Comments

Read more... 39 Comments

Category: App for Outlook (132)

STATUS DETAILS
Completed
Ideas Administrator

Thank you for your feedback.

We released this feature as part of Server Side Synchronizations's Outlook Category feature.

Please refer to the following link for more information: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/admin/use-outlook-category-track-appointments-emails

 

Sincerely,

Srihari Srinivasa

70

Pin App for Outlook

Users that track the majority of their email using the App for Outlook find it very time consuming and frustrating to keep having to click the "Dynamics 365" button in the Outlook ribbon to re-open the App for Outlook after selecting each email.

If there was an option to "pin" the app s...

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25 Comments

Read more... 25 Comments

Category: App for Outlook (132)

STATUS DETAILS
Completed
Ideas Administrator

Thank you for your feedback.

We released this feature.

Please refer to the following link for more information: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/outlook-app/dynamics-365-app-outlook-user-s-guide#experience-app-for-outlook-as-a-pinnable-taskpane

 

Sincerely,

Srihari Srinivasa

49

Prevent automatic tracking of emails (while using Server Side Sync and the Lightweight App)

A lot of times the business requirement is to only have emails in CRM that users track manually. Therefore there should be an option to fully prevent automatic tracking of emails, while using the Lightweight App for Outlook.
This should be set globally for one CRM organisation, via S...

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15 Comments

Read more... 15 Comments

Category: App for Outlook (132)

STATUS DETAILS
New
42

Track Tasks created in Outlook to Dynamics 365 using Dynamics 365 App for Outlook

Issue Description: User is unable to track or set regard a task activity created in desktop Outlook using Dynamics 365 App for Outlook

Description:

1. User creates a task activity in desktop Outlook, however he is unable to track or set regard it in Dynamics 365 Online instance u...

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9 Comments

Read more... 9 Comments

Category: App for Outlook (132)

STATUS DETAILS
New
38

Customize Entities in Set Regarding Lookup for App for Outlook

Currently, the only way to prevent entities from appearing in the App for Outlook Set Regarding lookup is to remove them from the Entity Definition of the app itself. This prevents use of that entity in other areas such as the Sitemap. We should have separate configuration of the Regarding lookup...

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0 Comments

Read more... 0 Comments

Category: App for Outlook (132)

STATUS DETAILS
New
38

App for Outlook / Shared Calendar Appointment Tracking

I would like to see the Dynamics 365 App for Outlook add Appointment tracking capability for Shared Calendars.

 

Perhaps this is already on the longer term roadmap?

This capability was available with the older .COM Add-in Outlook Client in t...

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1 Comments

Read more... 1 Comments

Category: App for Outlook (132)

STATUS DETAILS
New
27

CRM 2016 - CRM App for Outlook

The CRM App for Outlook doesn't seem to work on the Apple on Android device.
Error message in the OWA App on the iPhone 6: You're browser is currently not supported.
Android Device: Goes into the authentication page and gets stuck in an infinite authentication loop

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0 Comments

Read more... 0 Comments

Category: App for Outlook (132)

STATUS DETAILS
Completed
Ideas Administrator

we are releasing a new version of the app with Centaurus if you are still having issues, please file support requests and escalate in support channel. we will investigate. Thanks for your feedback.

25

App for Outlook doesn't work with On-Premise

After applying the December 2016 update I have attempted to set up the App for Outlook.

When opening the app I see the ADFS login screen appear in a popup window. I complete the login details but am then just shown a blank web page instead, and the "Having trouble signing in?" message i...

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7 Comments

Read more... 7 Comments

Category: App for Outlook (132)

STATUS DETAILS
New
24

Tracked Incoming Emails from External Contacts should reflect as tracked or Set Regarding for all user's mailboxes

Consider this scenario 1. External Contact sends an email to User A and User B 2. User A sets regarding to Account A 3. The Email is created in Dynamics with Regarding of Account A 4. User B goes to this Email from their Outlook calendar. They will not see that this record is tracked. They wil...

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0 Comments

Read more... 0 Comments

Category: App for Outlook (132)

STATUS DETAILS
New
20

App for Outlook / for Queue / Shared Mailboxes

Working on centralized emailaddresse like "support". The web client has certain gaps against the MS Office outlook client. e.g.:

- Colours

- Set Reminders

- spell check

- Signatures with pictures...

 

Most clients use before the start with CR...

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6 Comments

Read more... 6 Comments

Category: App for Outlook (132)

STATUS DETAILS
Under Review
Ideas Administrator

Thank you for your feedback.

This is a great suggestion! We will consider this in our roadmap.

Sincerely,

PM,

Microsoft.