Dynamics 365 App for Outlook – Support for Shared Mailboxes
The Dynamics 365 App for Outlook does not work when opening emails from a shared mailbox. The add-in panel shows "Add-In is not available" and cannot be used to navigate to related records, track emails, or open cases/opportunities directly from the email context.
This is a cr...
Please implement a retry mechanism for throttling errors when sending emails.
We understand that a retry mechanism is implemented in the email sending process from the Dynamics side.
However, if an error occurs before the request reaches Exchange, the retry process does not occur.
Specifically, in the process of linking email records to mailboxes ...
In-App Notification for Emails Stuck in “Pending Send” Status
Currently, when an email remains in the “Pending Send” status, users are not proactively notified. They typically only become aware of the issue after manually opening the email record and reviewing the error message. This creates delays in identifying failed or stuck communications and may im...
Allow users to change "Delete Emails after Processing" setting from the Mailbox UI in Dynamics 365
Current behavior (by design): In Dynamics 365, the Mailbox setting "Delete Emails after Processing" cannot be changed to "Yes" from the Mailbox UI screen. This field is read-only by design, even when:
- Creating a new...
STATUS DETAILSNew
Support Custom / Corporate Fonts (e.g., Aptos) in Dynamics 365 Email Templates
Idea Type:
Feature Enhancement
Description:
Currently, Dynamics 365 email templates support only a limited set of predefined web‑safe fonts. There is no supported option to add or use corporate fonts that are mandated by customer branding or ...
Attachment Tracking
There is no effective way to track attachment opens. Even Microsoft's own interface, documentation, & marketing is misleading and troubling.
There ought to be a way to track attachment opens in which, when one is marked as follow, it is uploaded to the sender's OneDrive and a ...
Need email signatures to work the same for email templates between single email and mass emails
In the past, the email signature was automatically appended for both single emails and the out of the box mass email functionality. At some point in late 2025 the appending on mass emails stopped working. We now have to maintain two separate email templates - one for single emails without th...
Resized Dynamics 365 App Panel in the New Outlook
In the New Outlook version, when using the Dynamics 365 App for Outlook, the side panel cannot be expanded or resized. This panel is essential for managing tickets, compiling required fields, and advancing through the ...
Downloaded emails from Power Apps show incorrect date in Outlook when Date Sent (senton) is null
Problem Statement
When emails that are received in Outlook and synchronized back into Dynamics 365 / Power Apps are downloaded as .eml files and then re‑imported into Outlook, the email date appears incorrect.
This occurs because the...
Enable Automatic Contact Synchronization and Matching Between Dynamics 365 and Outlook.
Description
Customers using Microsoft Dynamics 365 and Microsoft Outlook often require seamless synchronization of Contacts between the two platforms while maintaining Dynamics 365 as the system of record (master contact database).
Currently, Server‑Side Synchronizatio...