48

App for Outlook / for Queue / Shared Mailboxes

Working on centralized emailaddresse like "support". The web client has certain gaps against the MS Office outlook client. e.g.:

- Colours

- Set Reminders

- spell check

- Signatures with pictures...

 

Most clients use before the start with CR...

Read more...

7 Comments

Read more... 7 Comments

Category: Email Management and Outlook Integration (292)

STATUS DETAILS
Under Review
Ideas Administrator

Thank you for your feedback.

This is a great suggestion! We will consider this in our roadmap.

Sincerely,

PM,

Microsoft.

45

Function for customizing the various way of settable sync

Synchronization with Outlook is only available within the settable sync now as the MSDN saids. Title : What fields can be synchronized with Outlook? URL : https://docs.microsoft.com/en-us/dynamics365/customerengagement/on-premises/admin/what-fields-synchronized-outlook If this function could be...

Read more...

0 Comments

Read more... 0 Comments

Category: Email Management and Outlook Integration (292)

STATUS DETAILS
Needs Votes
30

Room Finder should be available when booking an appointment in Dynamics 365

In our organisation we intensively make use of the appointment functionality in Dynamics 365 (Sales). It is nice to see a very seamless integration with the Outlook Calendar app all the users on the appointments created.


But it is very annoying (and somewhat unbelievable) to ...

Read more...

1 Comments

Read more... 1 Comments

Category: Email Management and Outlook Integration (292)

STATUS DETAILS
New
17

Track emails from shared mailboxes using Dynamics 365 APP for outlook

Shared mailboxes cannot be tracked using Dynamics 365 App for Outlook.


You can track emails sent to mailboxes for which the user has delegate permissions, but not from shared mailboxes.

Therefore, having this feature will increase convenience for many users.

Read more...

2 Comments

Read more... 2 Comments

Category: Email Management and Outlook Integration (292)

STATUS DETAILS
New
12

Allow tracking of group addresses

Currently record tracking between dynamics365 and outlook does not support group email addresses.

Some companies need to track emails sent by customers to group emails. There are also times when tracking records in group mail is needed within a company. Enabling this feature will improve...

Read more...

0 Comments

Read more... 0 Comments

Category: Email Management and Outlook Integration (292)

STATUS DETAILS
New
9

Dynamics 365 App for Outlook functionalities

Hello Team,


We would like to raise the following Technical Idea with the DEV Team:


At the moment the App for Outlook can be connected to only one environment.

Some of the customers have a few different types of Environments (Normal CRM and another which...

Read more...

0 Comments

Read more... 0 Comments

Category: Email Management and Outlook Integration (292)

STATUS DETAILS
New
4

Enable email validation

The feature "Enable email validation" is in preview since Wave 2 in 2022.

https://learn.microsoft.com/en-us/dynamics365/sales/enable-email-validation

Is it possible to finish the implementation of this feature, so we can use it in Prod.



Read more...

0 Comments

Read more... 0 Comments

Category: Email Management and Outlook Integration (292)

STATUS DETAILS
New
2

Sync Custom Field with Outlook

Hi, it's a good idea to sync a custom field present in dynamics 365 with outlook, for example i have an appointment in DYnamics 365 with custom fields and i need to sync it with Outlook but i need to see also custom field, it's important because the customer need to track and see the custom field...

Read more...

0 Comments

Read more... 0 Comments

Category: Email Management and Outlook Integration (292)

STATUS DETAILS
New
1

App for Outlook to be supported and work in Cross-Tenant configuration

Hello Team,


We have some cases where our clients would like to use the App for Outlook in Cross-Tenant configuration.


At the moment this is not supported and it is stated in the documents.


We would like to understand if such idea will be cons...

Read more...

0 Comments

Read more... 0 Comments

Category: Email Management and Outlook Integration (292)

STATUS DETAILS
New
1

Outlook Sales Pilot to offer opening the tracked email in CRM

After I have the confirmation that the email has been successfully tracked, I would love to open this CRM-Email record. Maybe where i get the confirmation? the ... offer me to change the related record or to delete it from crm but not to open it in CRM :-).


in the section of ...

Read more...

0 Comments

Read more... 0 Comments

Category: Email Management and Outlook Integration (292)

STATUS DETAILS
New