App for Outlook / for Queue / Shared Mailboxes
Working on centralized emailaddresse like "support". The web client has certain gaps against the MS Office outlook client. e.g.:
- Colours
- Set Reminders
- spell check
- Signatures with pictures...
Most clients use before the start with CR...
Please implement a retry mechanism for throttling errors when sending emails.
We understand that a retry mechanism is implemented in the email sending process from the Dynamics side.
However, if an error occurs before the request reaches Exchange, the retry process does not occur.
Specifically, in the process of linking email records to mailboxes ...
Track emails from shared mailboxes using Dynamics 365 APP for outlook
Shared mailboxes cannot be tracked using Dynamics 365 App for Outlook.
You can track emails sent to mailboxes for which the user has delegate permissions, but not from shared mailboxes.
Therefore, having this feature will increase convenience for many users.
Reflect changes made from "Regarding" field in Dynamics 365 CE for tracked emails to �Set Regarding� object of Dynamics 365 App for Outlook feature.
Dynamics 365 App for Outlook is an Exchange EWS call service (add-in) which deliver the functionality to track emails, appointments, contacts, and tasks within your Outlook client. This functionality is different than the synchronization of the records from CRM to Outlook with using server-sid...
Thank you for your feedback.
This is a great suggestion! We will consider this in our roadmap.
Sincerely,
PM,
Microsoft.
Unable to track multiple emails together using Dynamics 365 App for outlook
When using Dynamics 365 client for outlook we have the option to select multiple emails at once and track them all at once. But we do have have this option when using Dynamics 365 lightweight app.
It would be good if we can select multiple emails and track emails at once using Dynamics ...
Download Email as Attachment
There's an existing action called Downloademailasattachment provided by Microsoft, this is very useful to be able to for example store an email as .eml from Dynamics to sharepoint.
I understand this action is undocumented and part of the mail forwarding feature, this would be very usefu...
Allow image visiualisation in Rich Text
Hello,
Our customers are pointing out that they cannot visualise images copied in rich text in emails, when they view the emails in the timeline in Dynamics 365. The images are visible in Outlook. The workaround is to send the images as attachments, but it can be too time-consuming.
In-App Notification for Emails Stuck in “Pending Send” Status
Currently, when an email remains in the “Pending Send” status, users are not proactively notified. They typically only become aware of the issue after manually opening the email record and reviewing the error message. This creates delays in identifying failed or stuck communications and may im...
Track email from a Shared Mailbox using CRM for Outlook
Can you add the ability to track email from a Shared Mailbox using CRM for Outlook. Currently Only items in the default Microsoft Outlook mailbox can be promoted/tracked to Microsoft Dynamics CRM User have to move the email form shared mailbox to his mailbox to be able to track.
Open the addin from a shared Mailbox
Hello team, We need to open the add-in from a shared mailbox, this in order to view the email sender if he is existing in CRM. Thank you Pierre-Olivier
Administrator
Thank you for your feedback.
This is a great suggestion! We will consider this in our roadmap.
Sincerely,
PM,
Microsoft.