Consider this scenario 1. External Contact sends an email to User A and User B 2. User A sets regarding to Account A 3. The Email is created in Dynamics with Regarding of Account A 4. User B goes to this Email from their Outlook calendar. They will not see that this record is tracked. They will have the option to Track or Set Regarding to a different record. 5. If User B sets regarding to Account B, the email in Dynamics will be updated with a regarding of Account B. However, since there is no two-way sync of the regarding on emails, User A will still see this as Regarding Account A from their Outlook calendar. We should treat this more like Appointments and have the item in Outlook/Exchange accurately reflect that the item already exists in Dynamics and what regarding it is tied to. This will prevent confusion and data inaccuracy
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Administrator on 6/28/2022 3:38:53 AM
Thanks for the feedback. Within the last year there was a change released to address this feedback so the same emails now appear as tracked for the other recipients.