70

Users that track the majority of their email using the App for Outlook find it very time consuming and frustrating to keep having to click the "Dynamics 365" button in the Outlook ribbon to re-open the App for Outlook after selecting each email.


If there was an option to "pin" the app so it stays open between emails this would much improve the UX of this feature.

STATUS DETAILS
Completed
Ideas Administrator

Thank you for your feedback.

We released this feature.

Please refer to the following link for more information: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/outlook-app/dynamics-365-app-outlook-user-s-guide#experience-app-for-outlook-as-a-pinnable-taskpane

 

Sincerely,

Srihari Srinivasa

Comments

M

You can pin the App now from within the Reading Pane for email but not in the inspector window when you pop it out for Email or Appointment

Category: Email Management and Outlook Integration

M

Aaron Richards says: you can pin the app now from within the reading pane. Does anyone know how?

Category: Email Management and Outlook Integration

M

Great App but awful user experience.  Can't believe anyone thought it was a good idea to implement in the current state.  

Category: Email Management and Outlook Integration

M

The lack of this feature is causing us to evaluate new software solutions, and most likely leave the Dynamics 365 platform entirely by the end of this year.

Category: Email Management and Outlook Integration

M

Absolutely. The updated app is much better and much more stable, but this is a significant annoyance.

Category: Email Management and Outlook Integration

M

yes yes yes!

Category: Email Management and Outlook Integration

M

Yes, please fix.

Category: Email Management and Outlook Integration

M

Yes please, we need this as soon as possible

Category: Email Management and Outlook Integration

M

Yes please! It would make a bunch of people very happy indeed to have this feature in.

Category: Email Management and Outlook Integration

M

This is a discussion with EVERY client that uses it. Need this pinned. Also, need the old Tracked email icons in the Outlook email list to see what emails are being tracked.

Category: Email Management and Outlook Integration