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Users that track the majority of their email using the App for Outlook find it very time consuming and frustrating to keep having to click the "Dynamics 365" button in the Outlook ribbon to re-open the App for Outlook after selecting each email.
If there was an option to "pin" the app so it stays open between emails this would much improve the UX of this feature.
STATUS DETAILS
Completed
Administrator on 8/27/2019 8:38:55 PM
Thank you for your feedback.
We released this feature.
Please refer to the following link for more information: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/outlook-app/dynamics-365-app-outlook-user-s-guide#experience-app-for-outlook-as-a-pinnable-taskpane
Sincerely,
Srihari Srinivasa