Working on centralized emailaddresse like "support". The web client has certain gaps against the MS Office outlook client. e.g.:
- Colours
- Set Reminders
- spell check
- Signatures with pictures...
Most clients use before the start with CRM the Share Mailbox approach. unfortunately it is not possible to configure a Shared Mailbox with the Dynamics 365 App for Outlook.
So these power email users needs to work with the webclient and all the big gaps...
It would be great if we could in future also make the dyn 365 app for outlook to be able to work on shared mailboxes
Comments
This would be extremely helpful, since most companies work with shared mailboxes for front-end communication with their Customers, enabling this feature would simplify tracking emails/appointments/tasks with the App for Outlook, instead of having to rely on workarounds like having to create a generic user mapped to that mailbox (and subtracting a license) and make people track items from OWA.
Category: Email Management and Outlook Integration
Further GAP is that MAILER DAEMON Messages, (e.g. email address is not valid anymore) are not imported into CR, because the Message Class is "Report.IPM.Note.NDR" and not IPM.Note which is the only message class which Server Side Sync / Email Router does Import https://technet.microsoft.com/en-us/library/hh699695.aspx
Category: Email Management and Outlook Integration
I have been waiting this functionality since version 4.0.
Category: Email Management and Outlook Integration
Great idea, almost every company uses a centralized support mailbox, being able to use the App for Outlook for those kind of mailboxes would boost productivity a lot!
Category: Email Management and Outlook Integration
Of Course for this Kind of centralized, non personal email addresses all emails should be autoamtically tracked! Further Gaps between Outlook and Web Client email editing are: - Undo function in the email Body - Junk Filters
Category: Email Management and Outlook Integration
and another Gap to the webclient is, that the webclient could not resolve SMIME signed emails
Category: Email Management and Outlook Integration
and another Gap to the webclient is, that the webclient could not resolve SMIME signed emails
Category: Email Management and Outlook Integration
Administrator on 6/12/2019 10:26:06 AM
Thank you for your feedback.
This is a great suggestion! We will consider this in our roadmap.
Sincerely,
PM,
Microsoft.