Working on centralized emailaddresse like "support". The web client has certain gaps against the MS Office outlook client. e.g.:
- Set Reminders
- spell check
- Signatures with pictures...
Most clients use before the start with CRM the Share Mailbox approach. unfortunately it is not possible to configure a Shared Mailbox with the Dynamics 365 App for Outlook.
So these power email users needs to work with the webclient and all the big gaps...
It would be great if we could in future also make the dyn 365 app for outlook to be able to work on shared mailboxes