Please provide the ability to report on where is the contact in the customer journey
At this moment, when we see the customer journey progress, we can only see via Insight form where it shows how many successful, failed, in progress. But we could not report who is in what stage in the journey. Also from the contact point of view, I would like to be able to see what customer jo...
Adding Insight Data to Advanced Find Capabilities
Add functionality to do advanced finds based on Insight data.
Thank you for your feedback. This is in our roadmap with a tentative release date. We'll provide an updates as we get closer to that date.
Allow changing default Insights filter range
We are a b2b company with very long marketing/sales cycles. The default insights view is only one month. This is very short and all our users get confused and think there is no information. So every time they visit one of their contacts/account, they have to adjust the filter which is a little an...
We're planning to address this in one of the 2025 Wave 1 releases
Ability to build custom reports on marketing interactions
The current insights offered on email interactions are rendered nearly useless by the lack of decent reporting tools and custom view development. For example, a very basic question about a campaign is who did not open the email. This is necessary for reporting but also for campaign follow up. ...
Thank you for your feedback.
Customer Insights - Journeys integration with Microsoft Fabric is now in public preview. You can leverage MS Fabric capabilities to access CI Journey data and build custom reports in Real time journeys. Please
Marketing Statistics
It's great to be able to see Statistics for a single Email, but we need an OVERALL report on the success of ALL our Marketing (by our 4 campaign areas). In ClickDimensions, we had a grid view, with each key statistic under a Column Heading, which we could then export to Excel to compile meanin...
This is planned work for our upcoming releases.
merging contacts not showing the insights as expected
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Thank you for your feedback. This is a great suggestion! We will consider this in our roadmap. Sincerely, PM, Microsoft
Extend Email Marketing Insights with Device Usage (Mobile, Desktop, Tablet)
Competitors offer statistics on what device was used to view e-mails (Mobile, Desktop, ...). This data would help us for further optimizing our content.
This has been released as part of July 2024 release.
Sincerely,
PM, Dynamics 365 Marketing
Analytics on Customer Journeys and Marketing emails
When a Customer Journey is built and Marketing emails are sent out there is not way to track the conversions on the clicks and purchases embedded in the link for these emails. It will be great if Marketing application allows to retrieve this data and we could create Dashboard or even if this woul...
Global management of the supression list
Several customers have complained about the way the tool provides a way to manage the supression list.
Right now, the only way to check if a contact has entered this list is to add the ContactabilytyGrid control to your contact custom form (Communication tab in OOTB form). Th...
Expanding Real-Time Web Interaction Tracking for Enhanced Segmentation, Scoring, and Visibility
The new real-time web interaction tracking in Customer Insights—Journeys is an important improvement. However, some key features are needed to maximize its potential and effectively use the collected data.
Proposed Enhancements:
- Traffic Visibility:
STATUS DETAILSNeeds Votes
Administrator
As of December 2024, with the improved journey analytics you'll be able to get clear and actionable data into exactly what happened in every step of your journey.