Please provide the ability to report on where is the contact in the customer journey
At this moment, when we see the customer journey progress, we can only see via Insight form where it shows how many successful, failed, in progress. But we could not report who is in what stage in the journey. Also from the contact point of view, I would like to be able to see what customer jo...
Ability to build custom reports on marketing interactions
The current insights offered on email interactions are rendered nearly useless by the lack of decent reporting tools and custom view development. For example, a very basic question about a campaign is who did not open the email. This is necessary for reporting but also for campaign follow up. ...
Thank you for your feedback.
This is in our roadmap. Please note that the target release is only tentative
Adding Insight Data to Advanced Find Capabilities
Add functionality to do advanced finds based on Insight data.
Thank you for your feedback. This is in our roadmap with a tentative release date. We'll provide an updates as we get closer to that date.
merging contacts not showing the insights as expected
After merging two contacts, the active contact is showing only few elements of inactive contact on insights section of a contact. There should a standard behaviour for the insights, either it has to show all the insights that inactive contact has or it has to be documented on official site on wha...
Marketing Statistics
It's great to be able to see Statistics for a single Email, but we need an OVERALL report on the success of ALL our Marketing (by our 4 campaign areas). In ClickDimensions, we had a grid view, with each key statistic under a Column Heading, which we could then export to Excel to compile meanin...
This is planned work for our upcoming releases.
Extend Email Marketing Insights with Device Usage (Mobile, Desktop, Tablet)
Competitors offer statistics on what device was used to view e-mails (Mobile, Desktop, ...). This data would help us for further optimizing our content.
Thank you for your feedback.
We've added this to our backlog. Please note that the target release is only tentative
Sincerely,
PM, Dynamics 365 Marketing
Analytics on Customer Journeys and Marketing emails
When a Customer Journey is built and Marketing emails are sent out there is not way to track the conversions on the clicks and purchases embedded in the link for these emails. It will be great if Marketing application allows to retrieve this data and we could create Dashboard or even if this woul...
Add an Activity to Contact record when they are included in Customer Journey
We would like our staff to be able to see in a Contact's record all Customer Journeys they were included in. i.e. all Emails they have been sent from the Marketing App.
Contact insights let you view all insights associated with a contact including the emails they have received from outbound marketing, we are looking into expanding that out to real-time marketing. See: Analyze marketing results and gain insights (Dynamics 365 Marketing) | Microsoft Docs
'Branding' links in emails to make them look more reliable to the recipient
Lately, I received several complaints from customers about the use of links in emails. In order to be able to track the click behavior of the recipient, the system automatically replaces the link by a redirect link. This is described in the following docs article: https://docs.microsoft.com/en-us...
Thank you for your feedback!
This is a great suggestion! We feel there should be more community votes to have this idea implemented.
Sincerely,
PM, Dynamics 365 Marketing
Possibility to migrate Marketing Data from previous tool to Dynamics for Marketing to use for Marketing AI
When clients move from other email tooling to Dynamics for Marketing they tend to have built up extensive Marketing data (email sents, click rates, open rates, website tracking). All the actionable insights are lost upon change of tooling and AI will start building up afresh in Dynamics for Ma...
Thank you for submitting this idea. This feature is currently not in our roadmap. We have added this to our feature backlog and we will continue to monitor the voting on this request.
Administrator
Thanks for all the votes and engagement. We've added this to our backlog. Please note that the target release is only tentative. We will confirm the release date as we get closer to releasing this feature. Meanwhile, we'd welcome the opportunity for a quick 30 min call so we can better understand your scenario and what you're trying to do and build this right.
Thanks,
Ayush