At this moment, when we see the customer journey progress, we can only see via Insight form where it shows how many successful, failed, in progress. But we could not report who is in what stage in the journey. Also from the contact point of view, I would like to be able to see what customer journey that I'm involved and at what stage.
Comments
thanks
Category: Analytics and Insights
We've implemented this for one of our customers here is the idea: https://pkoval.com/2019/07/14/track-contact-progress-in-the-customer-journey/. It is a fully supported way as I see.
Category: Analytics and Insights
I think this is really a basic functionality to provide in order to monitor the execution of a customer journey
Category: Analytics and Insights
Thank you for submitting this idea. This feature is currently not in our roadmap. We have added this to our feature backlog and we will continue to monitor the voting on this request.
Category: Analytics and Insights
Ayushman Jain (administrator) on 11/5/2024 3:10:41 PM
As of December 2024, with the improved journey analytics you'll be able to get clear and actionable data into exactly what happened in every step of your journey.