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At this moment, when we see the customer journey progress, we can only see via Insight form where it shows how many successful, failed, in progress. But we could not report who is in what stage in the journey. Also from the contact point of view, I would like to be able to see what customer journey that I'm involved and at what stage.

STATUS DETAILS
Planned
2023 Release Wave 2
Ideas Administrator

Thanks for all the votes and engagement. We've added this to our backlog. Please note that the target release is only tentative. We will confirm the release date as we get closer to releasing this feature. Meanwhile, we'd welcome the opportunity for a quick 30 min call so we can better understand your scenario and what you're trying to do and build this right. 

Thanks, 
Ayush

Comments

A

thanks

Category: Analytics and Insights

A

We've implemented this for one of our customers here is the idea: https://pkoval.com/2019/07/14/track-contact-progress-in-the-customer-journey/. It is a fully supported way as I see.

Category: Analytics and Insights

A

I think this is really a basic functionality to provide in order to monitor the execution of a customer journey

Category: Analytics and Insights

A

Thank you for submitting this idea. This feature is currently not in our roadmap. We have added this to our feature backlog and we will continue to monitor the voting on this request.

Category: Analytics and Insights