Please provide the ability to report on where is the contact in the customer journey
At this moment, when we see the customer journey progress, we can only see via Insight form where it shows how many successful, failed, in progress. But we could not report who is in what stage in the journey. Also from the contact point of view, I would like to be able to see what customer jo...
Expanding Real-Time Web Interaction Tracking for Enhanced Segmentation, Scoring, and Visibility
The new real-time web interaction tracking in Customer Insights—Journeys is an important improvement. However, some key features are needed to maximize its potential and effectively use the collected data.
Proposed Enhancements:
- Traffic Visibility:
STATUS DETAILSNeeds Votes
Configure timeline filter to exclude marketing interactions by default
Add the ability to configure timeline filter to exclude marketing interactions, or other record types, by default.
Enhance Documentation and Access to Customer Journeys Lead Interaction Data
The current lack of documentation regarding the specific storage entities for Customer Insights - Journeys interaction data has presented significant challenges for customers. The desired outcome is to have a clear and accessible way to identify and retrieve interaction data beyond platform-im...
Exit reasons breakdown
The exit reasons at entry point of the journey just has the total volume. The only way for me to see and get the full breakdown of exit reasons like frequency cap reached and volume is to export the data to Excel and filter it. Also, there's a restriction on number of rows I can export so I ca...
Email Analytics - Track Forwards
It would be great to have the option to track if and who forwards an email sent through Customer Insights - Journeys in the same way that we can see who opens or clicks on an email.
Administrator
As of December 2024, with the improved journey analytics you'll be able to get clear and actionable data into exactly what happened in every step of your journey.