Expanding Real-Time Web Interaction Tracking for Enhanced Segmentation, Scoring, and Visibility
The new real-time web interaction tracking in Customer Insights—Journeys is an important improvement. However, some key features are needed to maximize its potential and effectively use the collected data.
Proposed Enhancements:
- Traffic Visibility:
STATUS DETAILSNeeds Votes
Configure timeline filter to exclude marketing interactions by default
Add the ability to configure timeline filter to exclude marketing interactions, or other record types, by default.
Improve Aggregated Journey analytics report's UI and Filtering
Issue description:
The default reporting function is very clunky and unfriendly to use. The filters in the Aggregated Journey analytics are spread out, hard to pick and not easy to navigate.
Expected behavior:
Change the UI so that it...
Changing Entry Analytics in Journeys and remove Exits that are directly exit by trigger conditions
We are working with several clients who are using Events. Usually they want to sent a "thank you" email when someone registers for an event. As they are having different events they are using one different journey for every event to sent a thank you mail.
It is set up like:
Exit reasons in Journey - Do not count unmet trigger criterias
Hello,
we have trigger based Journeys created in the last few days where we see that there are a lot of data in the "Exit reasons" "Unmet trigger condition". I saw that there is a new feature generaly...
Add Business Unit Filter to Real-Time Marketing Analytics Dashboards
Description
Currently, when Business Unit Scoping is enabled in Dynamics 365 Customer Insights – Journeys, entity views respect business unit segregation (e.g., Journeys entity shows only records for the user’s BU). However, the Analytics dashb...
Web Tracking availability for Customer Profiles
Right now the web tracking feature for Journeys is only available for Leads and Contacts, but we are using CUstomer Profiles from Customer Insights - Data to populate our segments. Therefore web tracking is entirely not usable.
It is necessary to enable web tracking for Custom...
Possibly update the user interface for app development?
Updating the user interface for app development would go a long way in providing developers easy way to develop apps.