Please provide the ability to report on where is the contact in the customer journey
At this moment, when we see the customer journey progress, we can only see via Insight form where it shows how many successful, failed, in progress. But we could not report who is in what stage in the journey. Also from the contact point of view, I would like to be able to see what customer jo...
Allow changing default Insights filter range
We are a b2b company with very long marketing/sales cycles. The default insights view is only one month. This is very short and all our users get confused and think there is no information. So every time they visit one of their contacts/account, they have to adjust the filter which is a little an...
merging contacts not showing the insights as expected
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Thank you for your feedback. This is a great suggestion! We will consider this in our roadmap. Sincerely, PM, Microsoft
Analytics on Customer Journeys and Marketing emails
When a Customer Journey is built and Marketing emails are sent out there is not way to track the conversions on the clicks and purchases embedded in the link for these emails. It will be great if Marketing application allows to retrieve this data and we could create Dashboard or even if this woul...
Merge marketing interactions as we merge duplicate contacts
There is currently NO warning that you are losing interactions when you remove contact duplicates after merging.
This is a big problem for deduplication as there is no way to save the interactions, all you can do is keep the target interactions.
Also, it would be very useful to mer...
Contact Scoring Model: Ability to generate scoring models directly connected to contacts
In Dynamics marketing, there are currently some preconditions that impedes users from combining existing marketing features. (1) The lead-scoring functionality requires that leads are associated with parent contacts or accounts. Here, interactions and scores can only be generated when there is ...
Customer Insights Integration
Allow for the inclusion of insights from customer insights into the dynamics marketing insights view. Many marketers would like to see the "big picture" when comparing the results of their journeys, email campaigns and other marketing activities. This is often done with data sources that exist...
Association between a Customer with a Customer Journey
Today to see a customer was part of how many journey's isn't possible. Even customer to segment association does not return any data. We will need a feature where this option of segment inflow for any customer journey can be pulled out into insights and exportable reports. This is required to ...
I want to get website information with real-time marketing.
Currently, real-time marketing does not implement the ability to capture and analyze website information like outbound marketing.
By implementing this feature, you can continue to analyze website information even after outbound marketing is over, which is useful for your business.
Email Delivery and Interaction details screen in Real Time Marketing need filter & sort option
Now email interaction data can be exported up to 49902 records.
In case there are record more than 50,000, then record need to be exported in multiple batches.
Currently there is no way to divide the record in multiple batches for export, if filter and sort i...
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As of December 2024, with the improved journey analytics you'll be able to get clear and actionable data into exactly what happened in every step of your journey.