Please provide the ability to report on where is the contact in the customer journey
At this moment, when we see the customer journey progress, we can only see via Insight form where it shows how many successful, failed, in progress. But we could not report who is in what stage in the journey. Also from the contact point of view, I would like to be able to see what customer jo...
Ability to build custom reports on marketing interactions
The current insights offered on email interactions are rendered nearly useless by the lack of decent reporting tools and custom view development. For example, a very basic question about a campaign is who did not open the email. This is necessary for reporting but also for campaign follow up. ...
Thank you for your feedback.
Customer Insights - Journeys integration with Microsoft Fabric is now in public preview. You can leverage MS Fabric capabilities to access CI Journey data and build custom reports in Real time journeys. Please
Adding Insight Data to Advanced Find Capabilities
Add functionality to do advanced finds based on Insight data.
Thank you for your feedback. This is in our roadmap with a tentative release date. We'll provide an updates as we get closer to that date.
Extend Email Marketing Insights with Device Usage (Mobile, Desktop, Tablet)
Competitors offer statistics on what device was used to view e-mails (Mobile, Desktop, ...). This data would help us for further optimizing our content.
Thank you for your feedback.
We've added this to our backlog. Please note that the target release is only tentative
Sincerely,
PM, Dynamics 365 Marketing
Analytics on Customer Journeys and Marketing emails
When a Customer Journey is built and Marketing emails are sent out there is not way to track the conversions on the clicks and purchases embedded in the link for these emails. It will be great if Marketing application allows to retrieve this data and we could create Dashboard or even if this woul...
Merge marketing interactions as we merge duplicate contacts
There is currently NO warning that you are losing interactions when you remove contact duplicates after merging.
This is a big problem for deduplication as there is no way to save the interactions, all you can do is keep the target interactions.
Also, it would be very useful to mer...
Make Email Insights Click Map/Heat Map available to download
Can we make the Heat Map/ Click Map in the Email insights available for download, as a PDF or image, and even potentially with the statistics visible on each clickable area.
This will help our clients to view the interactions in a visual format and to include it in reporting ...
Customer Insights Integration
Allow for the inclusion of insights from customer insights into the dynamics marketing insights view. Many marketers would like to see the "big picture" when comparing the results of their journeys, email campaigns and other marketing activities. This is often done with data sources that exist...
Ability to migrate Marketing Insights data to another environment
Currently, there is no way to migrate insights data to another Dynamics 365 Marketing environment.
With this capability, customers can consolidate insights data from multiple environments and leverage it to develop their next strategy.
Consider adding the ability to migrate your in...
Association between a Customer with a Customer Journey
Today to see a customer was part of how many journey's isn't possible. Even customer to segment association does not return any data. We will need a feature where this option of segment inflow for any customer journey can be pulled out into insights and exportable reports. This is required to ...
Administrator
Thanks for all the votes and engagement. We've added this to our backlog. Please note that the target release is only tentative. We will confirm the release date as we get closer to releasing this feature. Meanwhile, we'd welcome the opportunity for a quick 30 min call so we can better understand your scenario and what you're trying to do and build this right.
Thanks,
Ayush