Please provide the ability to report on where is the contact in the customer journey
At this moment, when we see the customer journey progress, we can only see via Insight form where it shows how many successful, failed, in progress. But we could not report who is in what stage in the journey. Also from the contact point of view, I would like to be able to see what customer jo...
Adding Insight Data to Advanced Find Capabilities
Add functionality to do advanced finds based on Insight data.
Thank you for your feedback. This is in our roadmap with a tentative release date. We'll provide an updates as we get closer to that date.
Allow changing default Insights filter range
We are a b2b company with very long marketing/sales cycles. The default insights view is only one month. This is very short and all our users get confused and think there is no information. So every time they visit one of their contacts/account, they have to adjust the filter which is a little an...
We're planning to address this in one of the 2025 Wave 1 releases
Analytics on Customer Journeys and Marketing emails
When a Customer Journey is built and Marketing emails are sent out there is not way to track the conversions on the clicks and purchases embedded in the link for these emails. It will be great if Marketing application allows to retrieve this data and we could create Dashboard or even if this woul...
Global management of the supression list
Several customers have complained about the way the tool provides a way to manage the supression list.
Right now, the only way to check if a contact has entered this list is to add the ContactabilytyGrid control to your contact custom form (Communication tab in OOTB form). Th...
Expanding Real-Time Web Interaction Tracking for Enhanced Segmentation, Scoring, and Visibility
The new real-time web interaction tracking in Customer Insights—Journeys is an important improvement. However, some key features are needed to maximize its potential and effectively use the collected data.
Proposed Enhancements:
- Traffic Visibility:
STATUS DETAILSNeeds Votes
Configure timeline filter to exclude marketing interactions by default
Add the ability to configure timeline filter to exclude marketing interactions, or other record types, by default.
View analytics data for insights and channels longer than 12 months
I understand, that analytics for e. g. channels and insights are limited for 12 months. It would be benefical if we could adjust this filter in the future (since the data is still saved according to the documentation). Because many of our customers have campaigns that run every x years at cert...
Association between a Customer with a Customer Journey
Today to see a customer was part of how many journey's isn't possible. Even customer to segment association does not return any data. We will need a feature where this option of segment inflow for any customer journey can be pulled out into insights and exportable reports. This is required to ...
Please provide the option to see which links has been clicked in unique clicks in the email interactions
In the email interactions for total "clicks" I can see clicked links, in the total clicks section I see the Link name, as well as the Target URL. On "Unique clicks" I don't see this information. In my oppinion especially there it is very important to see it.
Administrator
As of December 2024, with the improved journey analytics you'll be able to get clear and actionable data into exactly what happened in every step of your journey.