Several customers have complained about the way the tool provides a way to manage the supression list.
Right now, the only way to check if a contact has entered this list is to add the ContactabilytyGrid control to your contact custom form (Communication tab in OOTB form). This tab shows the date of entry and exit from the list and the reason. In addition, there is the possibility to remove the contact from the list if it is not a hardbounce.
It would be a great help to be able to consult this data in bulk, from a section of the insights or from a view, but to be able to exploit a list of all the emails that have entered this list with the information of the reason, date of entry and exit.
Clearly, if a customer has millions of contacts, they will have thousands of contacts in the suppression list, so checking them one by one does not make much sense.
Thank you very much!
Comments
I believe they are working to add to advanced find, etc. interactions. Agree it should be out of the box. You can setup on CxP trigger to add this data to custom fields you create, eg. Bounce Type, Bounce Date, Bounce Reason, Bounce Details using a flow with the Cxp function. Using a version of Megan's method, I just pushed it to those custom fields I created detecting for if lead or contact. It took a few flows - one Cxp exists for each for like email channel, block, bounce... https://community.dynamics.com/blogs/post/?postid=fc860d38-c4e8-4655-9957-d2e1ccbe2cff. PM if need more info on getting this info to the contact record. Good interim step until more integration is available
Category: Analytics and Insights