Retain on the same tab on refresh
when user is working on some tab on the case screen and when the case is refreshed or reloaded then it should retain on the same tab.
Case cancellation comment/note
Include customizable dialog when cancelling like when resolving a case so user can make a comment on cancellation reason.
Thanks for your valuable feedback. We would appreciate more votes for us to consider this idea..
Regards,
Product Manager,
Microsoft
add regarding field to Case Resolution main form / complete implementation of Case Resolution activity entity
As the person responsible for managing case resolutions, I would like to be able to list and edit all case resolutions on the activities overview page. In addition, I would like the Regarding field to be added to the main form of the case resolution so that I can easily navigate to the referenced...
Thank you for your feedback. We are unable to precisely understand the requested idea. Why would you want to show all case resolution activities as a list and what action items would you like to perform?
Sincerely,
PM,
Microsoft.
Dynamics 365 Customer service delegation listing
Wish there is an option to easily advanced list and register cases to a delegation department and/or workflow or team member. Not featuring easy delegation registry per case, user may potentially alternative set delegation case or survey policies.
Thanks for your valuable feedback. Can you please elaborate your ask?
Regards,
Product Manager,
Microsoft
Case Hierarchy: Allow to create child cases under other child cases (grandchildren)
When you create a few cases as a child (Case B1,B2,...) of a parent case (Case A), Then you will be able to create other cases and link them as children of one of the Cases B1, B2,... and as a grandchildren of Case A
Thank you for your feedback.
Currently this is not in our roadmap; however, we are tracking it and if we get more feedback and votes, we may consider it in the future.
Sincerely,
PM, Microsoft.
Automatic record creation and update rules - User should be able to move conditions(Step two: conditions to evaluate and actions to take) from one page to another
Hi Support, Currently Automatic record creation and update rules - conditions subgrid(Step two: conditions to evaluate and actions to take) not allowing us to move condition from one page to another if suppose we have 20-30 conditions. User should be able to move conditions from one page to anot...
Thank you for your feedback.
Currently this is not in our roadmap; however, we are tracking it and if we get more feedback and votes, we may consider it in the future.
Sincerely,
PM, Microsoft.
Dynamics 365 for customer service case action tasks planning
For some reason I currently can't identify wether there are customer service case action task plannings with expiration or end dates and effort times estimates by main responsible (s) including team operation. Not potentially featuring customer service case action task plannings by main responsi...
Thank you for your feedback. We are unable to precisely understand the requested idea, request you to elaborate and provide further clarity on the idea.
Sincerely,
PM, Microsoft.
Completed Queue item will not show item details - unless selected from advance search
Hello team, There idea here is to either make this option available or at least create a different button for Queue item details/ when an item is either in completed or inactive state. This is the scenario: If a queue item is completed or in inactive state, the button "queue item details" just ...
Thank you for your feedback. Currently, this is not in our roadmap; however, we are tracking it, and if we get more feedback and votes, we may consider it in the future
Regards,
Product Manager,
Microsoft
Read Only Fields on Cases
In a recent update you have made the Priority/Status and Owner fields read only as well as being editable but moved the editable fields so they are not visible on the screen meaning an extra click to select the arrow to show their fields before editing them. What a step back in what was a reall...
Thanks for your feedback. Fields are placed at the form header so that they can be located easily on the form and edited if required.
Regards,
Product Manager,
Microsoft
Sort activities on priority in list view
When displaying all activities in one grid, activity view, there is an option to sort on the options set Priority. This sorting is done alphabetically and results in the sorting being:
- High
-
STATUS DETAILSNeeds Votes
Thanks for your feedback. This is not in our roadmap currently. Please vote for this idea to be considered in the future.
Regards,
PM, Microsoft
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