2

Improve OptionSet wrapper

Two Problems while using OptionSet wrapper:


1.

Its no longer possibe to navigate to the specific mandatory field based on the warning message showing in the upper area of the form.



2.

Its no longer visible where to fill in the value (--...

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0 Comments

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Category: Case Management (94)

STATUS DETAILS
Declined
Ideas Administrator

Thanks for your feedback. We request you to kindly raise a support ticket with Microsoft support so that the issue can be investigated in your environment. 

Regards,

PM, Microsoft.

2

Merge View Configuration

Business requested to add the columns in the merge View. Since Merge View is a managed View we are not able to do any changes. Please make the merge view as configurable.



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1 Comments

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Category: Case Management (94)

STATUS DETAILS
Needs Votes
Ideas Administrator

Thanks for your feedback. Can you please elaborate on the ask? Do you need to customize the merge dialog view? Can you please share some of the usecases for customizing this?

Regards,
PM, Microsoft

2

Show case preview on all elements in contact temporal sequence

At the moment not every element in contact temporal sequence shows the case preview. In particular, we would like to suggest to implement the visualization of the case preview on the telephone element in contact temporal sequence

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0 Comments

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Category: Case Management (94)

STATUS DETAILS
Needs Votes
Ideas Administrator

Thanks for your feedback. Currenly, the idea is unclear. Can you please elaborate on your idea particularly on case preview?

Regards,
PM, Microsoft

2

Flip timeline on case form

Swapping quickly whether the timeline timeline on case form is in ascending or descending order would bring quick wins as it bypasses the need to load several pages in the timeline in order to get to the first message. This is often needed when a user needs to get to know a case from the very ...

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0 Comments

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Category: Case Management (94)

STATUS DETAILS
Completed
Ideas Administrator

Thanks for your feedback. You can sort the records in the timeline using Sort newer to older or Sort newer to older command. Please refer - https://learn.microsoft.com/en-us/power-apps/user/add-activities#more-commands for details. 

Regards,
PM, Microsoft

2

Issue with Power Apps Grid Control

We have noticed two bugs when enabling power apps grid control in case views. Filtering doesn’t work as it should. For example if I try to do filtering selecting “Edit filters” those doesn’t work at all.


Also Owner field shows only Teams not Users. Case Type and Source Type fi...

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0 Comments

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Category: Case Management (94)

STATUS DETAILS
Declined
Ideas Administrator

Thanks for your valuable feedback. We would request you to kindly raise a support ticket with Microsoft so that we can investigate the issue and resolve it.

Regards,

Product Manager,
Microsoft

2

Ability to Select Multiple Attachments when adding Attachments to Posts

We are happy you recently introduced the ability to include attachments when creating Posts to Cases. This allows users to not only tag others in the Post, but include the attachment they wish for the tagged user to review or reference.


However, if a user wishes to attach mul...

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0 Comments

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Category: Case Management (94)

STATUS DETAILS
Needs Votes
Ideas Administrator

this is in the backlog and has been prioritized many times

2

Retain on the same tab on refresh

when user is working on some tab on the case screen and when the case is refreshed or reloaded then it should retain on the same tab.

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0 Comments

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Category: Case Management (94)

STATUS DETAILS
Declined
Ideas Administrator

Duplicate

2

Case cancellation comment/note

Include customizable dialog when cancelling like when resolving a case so user can make a comment on cancellation reason.

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0 Comments

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Category: Case Management (94)

STATUS DETAILS
Needs Votes
Ideas Administrator

Thanks for your valuable feedback. We would appreciate more votes for us to consider this idea..

Regards,
Product Manager,
Microsoft

2

add regarding field to Case Resolution main form / complete implementation of Case Resolution activity entity

As the person responsible for managing case resolutions, I would like to be able to list and edit all case resolutions on the activities overview page. In addition, I would like the Regarding field to be added to the main form of the case resolution so that I can easily navigate to the referenced...

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0 Comments

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Category: Case Management (94)

STATUS DETAILS
Needs Votes
Ideas Administrator

Thank you for your feedback. We are unable to precisely understand the requested idea, request you to elaborate and provide further clarity on the idea. 

Sincerely,

PM, Microsoft.

2

OneNote Integration by Business Unit

Hi Folks, In Gaming we have a single Dynamics instance shared between all the compliance domains. We have multiple Business Units, one for each domain. We'd like to leverage the OneNote integration features but as we understand it, each case generates a new OneNote workbook. We'd like to be able ...

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0 Comments

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Category: Case Management (94)

STATUS DETAILS
Needs Votes
Ideas Administrator

Thank you for your feedback.

Currently this is not in our roadmap; however, we are tracking it and if we get more feedback and votes, we may consider it in the future.

Sincerely,

Needs votes for the item

PM, Microsoft.