Dynamics 365 Customer Voice

Tener la opción de cancelar o eliminar invitaciones sin respuesta masivamente. Actualmente solo se puede hacer directamente en el proyecto uno a uno y no es posible hacerlo desde Power Automate.

My client is using Customer voice for sending out the surveys to customers, recently as part of a business requirement we have enabled expiry feature in customer voice where survey invite should get expired after certain number of days so that customer should not be allowed to response on survey post stipulated timeline. To enable this feature we have configured expiry days on customer voice survey. 

During testing of this feature we have found one issue where survey invite activity created against a survey is not showing correct status in dynamics CRM. In dynamics CRM, survey invite records are showing "Read, Started, Sent" status even survey invite is already expired. 

We have tested this by ourselves and found this design issue. For a particular, I am getting "This form is closed" message but in dynamics CRM, the survey invite activity "Survey Invite Status" is still showing "Started" which is wrong.

This is causing a big problem in reporting where business is not able to identify whether survey invite sent to customer is expired or not.

Hi ,

We can use variables in more powerful way to use an answer of the Parent Survey to be passed in child survey (survey being navigated to using URL ) to be passed in variable in child survey. This is useful in anonymous surveys and also where we do not want user to use back button where they can update the answer.

We should be able to edit the columns and sort order of existing views and create our own new views for projects in Customer Voice.

I have one Survey with multiple language translations. I would like to be able to dynmically change the Sender based upon the language attribute passed to the survey. Without this feature I will need to duplicatate the survey for each of the different language translations that I have which each require their own Sender.

Business case: Implement quarterly surveys for the regular end customers.

Currently, we are using Power Automate / Flow based on Dataverse data with filtering to send surveys on a quarterly basis.

Send survey should have option for "iteration", and we should be able to track trend on form field / score for particular customer filling the survey.

Projects are based on Dataverse. Refreshing data breaks Customer Voice project - https://docs.microsoft.com/en-us/dynamics365/customer-voice/create-project. Without the possibility to backup or restore project, it forces users to re-create the same project over and over

Use of ready-made message templates should be streamlined. Message templates should be able to be stored per user. (for example, user-specific signature files)

Customer feedback reports should be editable. The user should be able to edit ready-made graphical descriptors.

Being able to respond to Forms in a Mobile devices is crucial.

In Sweden about 50 % use Safari as their Mobile browser.

About 40 % use iPhone.

Newer models have Heic/Heif as a standard format for images.

So when we ask users to upload a file/image we have a problem since Forms don't have support for other formats then:

Image file types include the following file formats: .jpg, .jpeg, .png, .gif, .bmp, .tiff, .psd, .thm, .yuv, .ai, .drw, .eps, .ps, .svg, .3dm, and .max.

(https://support.microsoft.com/en-us/office/add-questions-that-allow-for-file-uploads-6a75a658-c02b-450e-b119-d068f3cba4cf)

Would be excellent if above list could include HEIF-format.

It would be even greater if an uploaded file could be automagically converted to jpeg.

Without having to add 3.d part plugins e.g.

Use case for us is asking a customer to take a picture of an area where we plan to do an installation, besides other textfields.

//Johan