Dynamics 365 Customer Voice

Idea Description

Customer Voice currently tracks survey response consumption only at the tenant-wide level, with no built-in capability to break down usage across projects or business units.

This creates challenges for organizations managing multiple projects under the same tenant, where each project belongs to different environments and is owned by different departments with separate budgets.

Scenario

We have multiple Customer Voice projects within the same tenant, each tied to different environments and Business Units. Although survey responses are consumed at the tenant level, costs need to be tracked and allocated per project and department.

We need visibility into survey response usage:

1. Across projects (e.g., Project A vs Project B)
2. Within a project by Business Units (e.g., BU A vs BU B)

Impact

• Lack of transparency for cost allocation and budgeting
• Difficulty tracking usage across departments
• Reliance on manual or unsupported workarounds

Suggested Enhancement

Introduce built-in reporting to provide survey response usage breakdown by:

• Project
• Survey
• Business Unit / owner

Starting March 1, 2026, Microsoft removed the ability for government users of Customer Voice to create/use their own custom email addresses in the "from" field of email survey blasts. Instead, now all emails appear to come from "surveys@email.formspro.microsoft.com". We ask for MS to bring back functionality to have a customizable "from" email address in order to preserve the trusted identity of government agencies sending the email.