• 1

    Dynamic 365 Customer voice survey design period interval auto-creation

    Suggested by Francisco Orozco – New  – 0 Comments

    Wish there is an option to easily assign period intervals on customer voice designs for purpose of auto-creation. (e.g. quarterly, monthly, annually, etc..)

  • 1

    Exporting Invites

    Suggested by Victor Overjas – New  – 0 Comments

    I just need help on exporting invites From the Send tab, I'm trying to export the Not responded data but I'm getting "Couldn't export invites. Please try again" message

  • 1

    DCR: Clicking first question in email invite should show the second question (next question) on the survey page in browser

    Suggested by Aiyanar Subramaniam – New  – 0 Comments

    Issue: Survey opens to first question (Did we resolve your issue) after user clicks on email invite. Expected behavior is to move directly to second question (CSAT). Moving to second question is parity with MSEG Survey Platform. Image Expected: show second question once you click from resolve question in the email invite Current behavior: the survey shows again same resolve question Repro steps 1.Login into CV (any environment ) and generate survey invite 2. Check email invite received in your emailbox. 3.Open resolve question links from email invites and it takes to survey page and shows same question. Environment:all env applicable.(xbox pilot) Contact: for more details/clarifications aisubram@microsoft.com

  • 1

    Dynamics 365 customer voice accumulated points badges

    Suggested by Francisco Orozco – New  – 0 Comments

    Wish there is option to grant badges after reaching accumulating points for each design questionnaire record answered.

  • 1

    Dynamic 365 Customer voice survey design consumer participant contact customer satisfaction voting prevention reservation.

    Suggested by Francisco Orozco – New  – 2 Comments

    Wish there is an option to easily reserve voting prevention from specific contact recipients, for purpose of potentially disrupting survey design. Not featuring voting prevention from specific contact recipients on potential customer survey customer satisfaction ratings, user may potentially conventionally discount specific contact recipients from dashboard after a survey design has been distributed with all contact recipients.

  • 1

    Option to subscribe to a marketing list at the end of the survey

    Suggested by Samyuktha Kamath – New  – 0 Comments

    Hi! We use customer voice extensively for collecting data from end consumers. Surveys are largely distributed through social media. We receive very good response through this channel from new and potential customers useful to the business. However, there is no way of tracking the respondents or capturing their consent for adding them to our database and including them in future communications. It would be great if we can use this opportunity to also provide a checkbox (similar subscription list functionality in the marketing forms). This way they can directly be added to subscription lists of their choice.

  • 1

    Dynamic 365 Customer voice customer satisfaction rating approval

    Suggested by Francisco Orozco – New  – 0 Comments

    Wish there is future option to approve customer voice satisfaction rating approval, not featuring an approval on ratings, we may not be in compliance with rating valuation, monitoring, effectiveness, etc... Featuring customer rating approval on surveys collection feedback maybe optimum, for purpose of monitoring. (e.g. customer service, budget ratings, customer sales order, etc..)

  • 1

    Enable Surveys from Field Service Task

    Suggested by Danny Wieder – New  – 0 Comments

    Oftentimes Field Service Techs collect CSAT questionnaire responses when they complete a Work Order. They do this on their device. Field Service has Inspection functionality which can be used for this purpose and the data appears to be structured the same way as surveys, but they sit in different tables. it would be good to be able to set this up as a survey. Also in Field Service you would need an option to lock the survey once it has been populated.

  • 1

    Dynamics 365 Customer Voice Survey , Answer option "Other" was open ended

    Suggested by Rahul KARMAKAR – New  – 0 Comments

    When we add "Other" as a option to as an answer for a question , end user can edit the other option and put as anything instead of Other . Can we have a option to Other as non editable field

  • 1

    Link survey responses to custom entity

    Suggested by Jenn McArthur – New  – 0 Comments

    We have a custom entity called events. Contacts are linked to events through another custom entity event attendees. Feedback surveys are sent for each event to each event attendee. It would be useful to connect the relating survey responses to the event custom entity.
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