• 92

    File/attachment upload for External Receipient /Contact

    Suggested by Kunal Murarka – Planned  – 28 Comments

    File upload is available only for B2E scenario. Ability to upload file/attachment is a must for many business use cases for external / anonymous users.

  • 49

    Sending a Reminder to those who have not yet responded

    Suggested by Miia Fohlin – Planned  – 3 Comments

    There should be a feature that allows you to send a Reminder to those respondents that have not yet responded the survey. I know this can be done with Power Automate but this should be as a basic feature also in the Customer Voice UI when sending the survey with e-mail sending option.

  • 48

    Branding template

    Suggested by Nicolai Schjørmann – Under Review  – 4 Comments

    Make it possible for organizations to create a branding template with images and colors, so that all users in the organization will be able to create surveys with the same look and feel no matter who is creating it.

  • 38

    Ability to navigate to the customer voice survey from the timeline entry on the related record

    Suggested by Kunihiko Hayakawa – Needs Votes  – 0 Comments

    When a customer voice survey invitation is sent a timeline entry for the survey invitation is added to the related record. When we were using Forms Pro a user was able to click on the timeline entry and navigate to the survey. However, with Customer Voice we are no longer able to navigate to the survey record from the timeline entry. ASK: Please add the ability to navigate to the Customer Voice Survey by clicking on the timeline entry for the survey invitation.

  • 37

    Customer Voice Role Assignment

    Suggested by Carlos Novas Valle – New  – 0 Comments

    We would love to see integration of RBAC in Customer Voice with the standard (at least) or custom Dynamics365 roles. We contacted your support team in order to achieve the following solution:


    • Control which agents can create and delete surveys, its questions and their answers.
    • Control which agents can edit/which can not edit those surveys, questions and answers (separately, as those are different entities in Dynamics)
    • Do it all checking that specific agent D365 roles, apart from those needed within the Customer Voice application)


    Hope you all like the idea! If you would find it useful, please share it and vote!


    Thanks in advance.


  • 36

    To be able to remove footer when embeding a form on a website

    Suggested by Martin Hasselström – New  – 0 Comments

    When embedding a form on a website, it is crusual to be able to remove the footer from the form.


    Today we can edit the footer text, but it would be preferable to be able to remove the entire footer block with the information that is saying Powered by Dynamics 365 Customer Voice. The other information is already removable.


    For a "verified" company, this should not be necessary information to have and I have never seen any other embedded form "out there" with this information.


    The whole idea of having a form embedded on a site is to make the form feel seamless integrated and not just a form who is placed "on top" of the site. It is a shame that it is not possible to add screenshots of what I mean.


  • 33

    Customer Voice surveys sent via Real-time Journeys would should respondents as Contacts

    Suggested by Elisa Kallioniemi – New  – 2 Comments

    Hi,


    As my customer is transitioning into Customer Insights, they were about to send their yearly CSAT survey via RTM Journeys. But while testing, we noticed that all responses in Customer Voice shows as 'Marketing respondent'. When sending with OBM, all respondents show as 'Firstname Lastname'. It would be a great improvement if also surveys sent via RTM would show respondent information when survey is not set to collect data anonymously.


    Since this is a CSAT survey for specific key customers, it makes no sense sending it anonymously. The whole point is to gather info on how to improve the specific relationship. It means my customer will have to use OBM journeys for as long as possible, but will have no tool for this kind of feedback in June 2025 once Outbound is removed.


    Thanks in advance!


    Best,

    Elisa



  • 33

    The anonymous response switch is automatically set to "yes" following any changes made in a Customer Voice survey

    Suggested by Rosa Vlasveld – New  – 1 Comments

    If a survey is generated in Customer Voice with anonymous answers set to "no," the survey will revert to "yes" as soon as any updates are made. This ultimately enables anonymous survey responses.


  • 33

    Add possibility to get non-anonymous responses when distributing CV survey via customer journey

    Suggested by Thomas Haugen – New  – 0 Comments

    My client would very much like to be able to distribute a post-event CV survey via D365 marketing customer journey, and get non-anonymous responses back. Currently this is not possible OOTB according to MS support team.


  • 33

    Swap direction of NPS Values

    Suggested by Alexander Schaub – Needs Votes  – 1 Comments

    The current solution desplays the values from 0 to 10. Please introduce a mechanismen which also allows to display the values from 10 to 0. Greetings
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