129

Real-time Marketing (adding multiple segments to journey missing)

Hi there,


One of the most useful features for our organisation is adding multiple segments to a journey. The following is a list of benefits that we can think of, but there may be others:


  1. Insights based on each segment, rather than one combined list of st...

    Read more...

    13 Comments

    Read more... 13 Comments

    Category: Customer Journey Design (185)

    STATUS DETAILS
    Under Review
    Ideas Administrator

    Thank you for your feedback. Currently this is not on our roadmap, but we are tracking it, and with more feedback and support from the community we may consider it in the future.

    Sincerely,

    Jenna
    PM, Microsoft

118

Allow test runthroughs of customer journeys

It would be nice to have a test mode available for customer journeys with some options like: - override the target segments to a list of internal testing users - allow manual skipping ahead in time to test scheduler tiles

Read more...

2 Comments

Read more... 2 Comments

Category: Customer Journey Design (185)

STATUS DETAILS
Under Review
Ideas Administrator

We would like to understand better what you are trying to accomplish with this testing feature. If you would like to talk to us please reach out to me on gagatera@microsoft.com

85

Add tiles to a live (editable) customer journey

Currently, it is not possible to add new tiles (emails, planners, etc.) to a customer journey that has the status reason "live, editable". However, when working with a nurture stream, it is a must have to be able to add new tiles while the customer journey is still running. Something that is c...

Read more...

6 Comments

Read more... 6 Comments

Category: Customer Journey Design (185)

STATUS DETAILS
Completed
Ideas Administrator

Coming soon in real-time customer journey orchestration

84

Delete Real-Time Marketing Journeys

Please add the functionality required to simply delete a Journey within Real-Time Marketing.


With the ability to create custom Event Triggers, these inevitably need testing in Live environments.


Nobody wants to keep a Test Journey for historical purposes. Ple...

Read more...

4 Comments

Read more... 4 Comments

Category: Customer Journey Design (185)

STATUS DETAILS
Completed
Ideas Administrator

The delete functionality has been released. 

78

Realtime customer journey templates

I am not sure if this has been raised previously. However, a client of mine is requesting real-time customer journey templates as some of their customer journey can get a bit complex, have a template will save time instead of having to create one each time.

Read more...

9 Comments

Read more... 9 Comments

Category: Customer Journey Design (185)

STATUS DETAILS
Under Review
71

Add Flow Tile to Customer Journey

Today, we have a tile for Workflow in the Customer Journey. Many of our customers are receiving the message to convert their workflows to flow. Can you add a Flow tile to the Customer Journey?

Read more...

3 Comments

Read more... 3 Comments

Category: Customer Journey Design (185)

STATUS DETAILS
Completed
Ideas Administrator

This feature is now in public preview. Please try it out and give us feedback - https://docs.microsoft.com/en-us/dynamics365/marketing/real-time-marketing-custom-event-actions   

 

Thanks

Ayush

67

Maximum emails per week per Contact

Hello, I'd like to see a feature that allows me to assign a max email send per week to a contact AND to a segment. The feature would allow a user options: 1. queue emails over the allowed volume for the subsequent week; 2. allow transactional email over limit; 3. do not send emails scheduled to b...

Read more...

7 Comments

Read more... 7 Comments

Category: Customer Journey Design (185)

STATUS DETAILS
Planned
2022 Release Wave 2
Ideas Administrator

Hello! I'm excited to say that the Frequency Capping feature is now available in GA for real-time marketing. You can read the full documentation for it here: https://learn.microsoft.com/dynamics365/marketing/real-time-marketing-frequency-cap

The current release of this feature does not address everything in this idea - while it does allow capping per contact point over daily/weekly/monthly time ranges per channel, and it does exempt transactional messages, messages that hit the cap are dropped rather than put in a queue to send later. That "retry" functionality is still on the backlog for a future release. As a result, I'm leaving this idea in the "Planned" state for now.

Thanks, 

Jenna

Product Manager for D365 Marketing, Microsoft

 

See also: https://experience.dynamics.com/ideas/idea/?ideaid=e3017ed4-b5b2-e911-b083-0003ff68a4d2

66

merge branches again after trigger splitt

Please provide the functionality to merge two or more branches again after they have been splitted through a trigger. Use Case: I have an invitation Email for an event and set a trigger for non-openers with an reminder email. In the current situation I do not have the ability to integrate the ...

Read more...

5 Comments

Read more... 5 Comments

Category: Customer Journey Design (185)

STATUS DETAILS
Planned
2022 Release Wave 1
Ideas Administrator

We are looking at solving for this scenario with real-time marketing journeys.

 

64

throttling outgoing emails

include the functionality to schedule how many mails per campaign are allowed to be sent every minute/hour/week/.. in order to balance the number of outgoing emails and to be able to halt any campaign in case of an error that slipped through the testing process. 2 main reasons for this demand:...

Read more...

6 Comments

Read more... 6 Comments

Category: Customer Journey Design (185)

STATUS DETAILS
Needs Votes
Ideas Administrator

Thank you for your feedback. This has now been added to our backlog and will confirm release date when we pick it up. The first version will focus on capping the messages per day/week/month etc (Frequency capping). The second version of that feature will include throttling to spread out the volumes, and may come at a later date than the first. 

Thanks, 

Ayush

Product Manager for D365 Marketing, Microsoft

61

Use lead entity in customer journey and email marketing

As a customer and consultant I like to have the possibility to use the leaf entity in a customer journey to send marketing emails. A lot of clients use lead as a prospect funnel and now D365 marketing is only built for contact marketing

Read more...

4 Comments

Read more... 4 Comments

Category: Customer Journey Design (185)

STATUS DETAILS
Completed
Ideas Administrator

With real-time marketing journeys you can create an event-based journeys that works with leads. We are also looking into adding new segmentation capabilities so segment based real-time journeys can work with leads directly in addition to contacts - Create segments for contacts and leads in the new segmentation builder | Microsoft Docs