Hi there,
One of the most useful features for our organisation is adding multiple segments to a journey. The following is a list of benefits that we can think of, but there may be others:
- Insights based on each segment, rather than one combined list of stakeholder groups (we currently have a PowerBI report that does this for us to track engagement).
- Reducing the need to create duplicate journeys.
- Eliminate the need to create additional segments to group all the segments together.
- Having smaller targeted segments means marketing users can build journey recipients in a more targeted way, rather than having several different segment combinations based on different journey requirements.
'Outbound marketing' has this capability, so moving to the newer 'Real-time marketing' journeys is not an option until this feature is migrated.
Comments
Allow multiple segments to be selected to start a journey - this would avoid the need to combine segments which is limited to 9. We have clients who have multiple segments that need to be in a single journey and have hit the limit of 9 combines - meaning they have to create multiple combined segments and multiple journeys to support their communication.
Category: Customer Journey Design
Our team just completed a transition from OM to RTJ, and we discovered that this idea's content is a large gap. It's essential to get this idea on the roadmap!
Category: Customer Journey Design
We have to use OBM segments in a RTM journey because we cannot include nested segments within a RTM segment! Simplifying options to include nested RTM segments in a RTM journey is a step backwards. What more convincing do you need than the many comments on this suggestion that started a year ago and still maintains popularity?This feature is needed by many customers to reduce the technical complexities of segmentationWithout this functionality, we are unable to utilize Realtime Marketing for internal email campaignsThis is a critical and extremely useful functionality. It's a pity that it isn't currently provided in real-time marketing.This is critical functionality for usThis is critical functionality. It will enable marketing to work more effectively by reducing duplication and create the opportunity to create targeted and scalable campaigns.
Category: Customer Journey Design
Huge pain point for us. This needs to be resolved ASAP.
Category: Customer Journey Design
This is critical functionality. It will enable marketing to work more effectively by reducing duplication and create the opportunity to create targeted and scalable campaigns.
Category: Customer Journey Design
This is critical functionality for us
Category: Customer Journey Design
Please vote for this duplicate idea that has a larger number of votes at the time of this commenthttps://experience.dynamics.com/ideas/idea/?ideaid=830432f0-e9fd-ed11-913a-0003ff45ce96
Category: Customer Journey Design
This is a critical and extremely useful functionality. It's a pity that it isn't currently provided in real-time marketing.
Category: Customer Journey Design
This is critical functionality!
Category: Customer Journey Design
We need this functionality!
Category: Customer Journey Design
Administrator on 10/11/2024 7:55:42 PM
This is in public preview in the October 2024 release for Onetime segment journeys. Support for recurring and ongoing segment journeys along with "Send now" will be added in the November 2024 release.
Thanks
Vinay